Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Emma Robinson

Bathurst,NSW

Summary

Responsible school Canteen worker offering several years' experience in one of the busiest school Canteens. Well-trained in handling food safely, food allergies and keeping surfaces, tools and equipment clean and sanitized. Flexible team player with strong attention to detail and can work independently in a fast paced environment. Effectively able to communicate with both Staff and students.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Canteen Assistant

CEO Holy Family Primary School
Kelso, NSW
01.2022 - Current
  • Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
  • Stocked shelves with necessary supplies for cafeteria operations.
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Followed health and safety regulations when preparing meals or handling food products.
  • Ensured that all ingredients were fresh before using them for meal preparation.
  • Checked expiration dates on food products prior to use.
  • Trained new staff members on proper food handling techniques and safety protocols.
  • Followed guidelines for safe serving, appropriate temperatures and proper presentation.
  • Adhered to safe and proper storage guidelines for incoming supplies.
  • Conducted inventory checks and reordered supplies to avoid shortages.
  • Adhered to dietary restrictions and allergies when preparing and serving meals.
  • Effectively multitasked within fast-paced environment.

Customer Sales and Service Expert

Telstra
Bathurst, NSW
06.1997 - 09.2024
  • Assisted customers with product selection, queries, and complaints.
  • Provided accurate information on products and services to customers.
  • Resolved customer issues in an efficient manner while ensuring customer satisfaction.
  • Developed strong relationships with clients through effective communication skills.
  • Conducted regular follow-up calls to ensure customer satisfaction with products or services purchased.
  • Provided feedback to management on areas that require improvement or need attention.
  • Assisted in training new employees on how to use the POS system effectively.
  • Answered telephone inquiries promptly and professionally.
  • Managed multiple tasks simultaneously while meeting deadlines.
  • Handled irate customers smoothly to achieve performance targets.
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

High School Diploma -

Kelso High School
Kelso, NSW
10-1995

Skills

  • Restocking and storage procedures
  • Supply Replenishment
  • Cleaning and sanitizing
  • Money Handling
  • Safe Food Handling
  • Allergy sensitivities
  • Food Quality Standards

Certification

  • Working with Children Check Paid

Affiliations

  • 10 years of Volunteering with Soccer and netball clubs as both Coach and manager of my Kids team

References

References available upon request.

Timeline

Canteen Assistant

CEO Holy Family Primary School
01.2022 - Current

Customer Sales and Service Expert

Telstra
06.1997 - 09.2024

High School Diploma -

Kelso High School

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Emma Robinson