Emme Martin

• Served high customer volumes during special events, nights, and weekends.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Followed strict recipes and drink measurements to minimize product used.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Prepared garnishes by evenly slicing and pitting fruits.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Worked in the cocktail bar area, making cocktails all night for customers.
• Changed kegs when necessary.
• Experience hosting, greeting and seating customers.
• Managing taking and setting up bookings.
• Attending to gaming machines, fixing them when needed, eg. filling paper, fixing small issues.
• Making coffees for customers.
• Serving alcoholic and non-alcoholic beverages to customers at a high standard in a timely manner.
• Clearance of gaming machines at the end of the night.

References:

Shontel Kendall (Bar Supervisor): 0431792153

Layla Mitchell (Bar Supervisor): 0401156512

• Managed and motivated employees to be productive and engaged in work.
• Managed staff in order to complete time orientated goals and performance goals.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Working safely with food
• Developed and maintained relationships with customers and suppliers through account development.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Handled serving customers whilst taking orders over headset.
• Experience using headset in order to multitask, take customer orders and communicate with team members effectively.
• Trained in all areas of the store including cafe, kitchen and front of house.

Reference:

Siobhon Barry (Restaurant Manager): 0448023501