Emmeline Kaiser
Hamilton,QLD
Summary
Motivated and reliable third-year Psychology student with extensive customer service experience in retail, hospitality, and fast food. Skilled in communication, teamwork, and conflict resolution, with a proven ability to adapt to fast-paced and high-pressure environments. Brings empathy, emotional intelligence, and strong organisational skills, supported by an academic background in understanding human behaviour. Dedicated to contributing positively to the community and developing skills through meaningful volunteer work.
Overview
13
13
years of professional experience
Work History
Waitress Hostess
Love & Rockets
Brisbane, QLD
01.2018 - Current
- Provided exceptional customer service by promptly taking orders and addressing customer inquiries.
- Assisted in maintaining cleanliness and organisation to enhance customer experience.
- Supported team members by restocking supplies and preparing bar and VIP for customers
- Engaged with customers to foster a welcoming atmosphere and encourage return visits.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple VIP booths and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Sales Assistant
Kookai
Brisbane, QLD
12.2018 - 06.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Crew Member
McDonald's
Toowoomba, QLD
03.2013 - 01.2018
- Delivered exceptional customer service in fast-paced environment, enhancing overall guest satisfaction.
- Operated kitchen equipment efficiently, ensuring adherence to safety and hygiene standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to optimize workflow and improve service speed during peak hours.
- Trained new crew members on operational procedures and customer service best practices.
- Maintained cleanliness of work areas, supporting compliance with health regulations and enhancing workplace safety.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Psychological Science (Honours) -
University of Queensland
Brisbane, QLD12-2026
Skills
- Responsible and reliable
- Impeccable organisation and time management skills
- Ability to work in a team and individually
- Fast learner, self-motivated and adaptable
- Strong interpersonal skills
- Attention to detail
Timeline
Sales Assistant
Kookai
12.2018 - 06.2019
Waitress Hostess
Love & Rockets
01.2018 - Current
Crew Member
McDonald's
03.2013 - 01.2018
Bachelor of Psychological Science (Honours) -
University of Queensland