Emmeline Leng
Perth,WA
Summary
Friendly and positive with excellent communication skills, dedicated to providing outstanding service and support. Shows a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Gong Cha Australia
10.2023 - Current
- Served customers with excellent customer service and a positive attitude.
- Firm believer of teamwork and collaboration with other members of the team.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Handled cash and electronic payments efficiently, ensuring accurate transactions.
- Excellent reviews of attitude and customer service from both managers and customers.
- Trained many new employees on first arrival to be at the standard of the business.
- Most senior and experienced team member of current employees
- Maintained order accuracy during peak hours while ensuring prompt service
Kumon Assistant
Kumon Learning Centre
10.2022 - 06.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Excellent communication skills, both verbal and written.
- Greeted guests in with friendliness and professionalism.
Education
St Marys Anglican Girl's School - Karrinyup
PerthSkills
- Positive Attitude
- Customer service
- Strong Work Ethic
- Team Oriented
- Quick Learner
- Friendly and positive
Timeline
Customer Service Representative
Gong Cha Australia
10.2023 - Current
Kumon Assistant
Kumon Learning Centre
10.2022 - 06.2023
St Marys Anglican Girl's School - Karrinyup
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