Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

EMMERSEN ROFF

Thorneside,Australia

Summary

Dynamic team player with a proven ability to build strong rapport with customers, complemented by a positive demeanor and exceptional communication skills. Demonstrated proficiency in diverse software programs, showcasing quick adaptability to new technologies. A reliable professional with a history of exceeding KPIs and achieving goals, known for meticulous attention to detail and a proactive approach. Committed to enhancing processes and workflows to drive team success in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Early Childhood Educator

Perfect Start Mary Street
Brisbane, QLD
06.2023 - Current
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Integrated technology into the curriculum to enhance learning outcomes and engage young learners.
  • Coordinated with other educators to plan and implement interdisciplinary lessons that addressed multiple learning standards.
  • Directed and supervised children during field trips and special activities.
  • Organized and led outdoor activities that promoted physical health and well-being.

Bar and Tab Supervisor

Hogan's Wellington Point Hotel
Brisbane
10.2020 - 05.2023
  • Managed TAB and Keno gaming systems
  • Monitored guest behavior and spending while ensuring responsible gaming practices are upheld in all interactions
  • Ensured accuracy and responsibility when handling money and facilitation of large volumes of cash
  • Served bar food and alcoholic beverages including wine, craft beer and custom cocktails for 100-200 guests
  • Coordinated with team to maintain a safe environment by regulating alcohol consumption and deescalating conflict
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Customer Service Representative

BP Manly
Brisbane
05.2015 - 09.2020
  • Providing services to customers, including recommending, selecting, and helping to locate merchandise based on customer needs
  • Operating banking terminals and console according to established procedures
  • Worked as part of a team to ensure stock management met customer needs, inclusive of stock display
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

Year 12 - QCE

Brisbane Bayside State College
Wynnum West, QLD
11-2016

Skills

  • Critical thinking
  • Problem-solving
  • Collaborative Leadership
  • Accountability in Tasks
  • Creativity
  • Effective Organization
  • Proficient Computer Skills
  • Ability to master new systems
  • Policy enforcement
  • Relationship building

Certification

  • Certificate III in Early Childhood Education and Care (2025)
  • Working with Children Check (2024-2027)
  • CPR and First Aid Certificate (2024)
  • Certificate III in Hospitality (2020)
  • Certificate II in Information, Digital Media and Technology (2016)

References

References available upon request.

Timeline

Early Childhood Educator

Perfect Start Mary Street
06.2023 - Current

Bar and Tab Supervisor

Hogan's Wellington Point Hotel
10.2020 - 05.2023

Customer Service Representative

BP Manly
05.2015 - 09.2020

Year 12 - QCE

Brisbane Bayside State College

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EMMERSEN ROFF