Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Emmy Rivett

Brisbane,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

ALH Group
08.2018 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Retail Sales Associate

Kmart
05.2013 - 08.2018
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Education

Certificate IV - Accounting And Bookkeeping

Tafe QLD
Online
06.2024

QCS -

Marsden High School
10.2013

Skills

  • Product and Service Knowledge
  • Recruiting and Interviewing
  • Employee Scheduling
  • Employee Performance Evaluations
  • Cost Reduction
  • Operations Management
  • Task Delegation
  • Sales Growth
  • Cost Control
  • Money Handling
  • Sales Reporting
  • Google Drive
  • Business Development

Languages

English
Native or Bilingual

Certification

RSA

RSG

RMLV

First Aid


References

References available upon request.

Timeline

Assistant Manager

ALH Group
08.2018 - Current

Retail Sales Associate

Kmart
05.2013 - 08.2018

Certificate IV - Accounting And Bookkeeping

Tafe QLD

QCS -

Marsden High School

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Emmy Rivett