Emmy zontanos

Strikeforce AMC

Merchandising Duties

• Product Management (Stock levels/ Position/ Ticketing)
• Executing tasks, building displays, erecting Point-of-sale
• Negotiating off location opportunities
• Building & maintaining strong relationships with store personnel
• Communicating up & coming promotional activities
• Accurate reporting

Planogram Duties

A planogram is a diagram that shows how and where specific products should be placed on retail shelves. Depending on the size of the Relay / Planogram you could be working on your own or in small teams.
• Planograms/ Relays - Executions & Compliance
• Shelf adjustments
• Stock Placement
• Ticketing
• Obtaining sign off by store personnel
• Accurate reporting

Strikeforce Hallmark Cards

• Stock Management (Placing orders) in line with our client’s expectations
• Planograms/ Relays - Executions & Compliance
• Executing weekly tasks
• Building Seasonal displays
• Negotiating off location opportunities
• Building & maintaining strong relationships with store personnel
• Communicating up & coming promotional activities
• Accurately reporting using Company Smart Device
• Time Management Skills - The ability to work under pressure

• Generating and printing tickets for the night merchandising team to use when they make the changes to the Coles stores
• Generating and printing off planograms for the work to be completed by the night shift team
• Printing tape layout tape so the night team knows the layout for products when making the store changes
• Checking the work the night team has done and fix any issues as well as print any tickets that are missing
• Making layout changes in Coles stores
• Placing layout tape and following a planogram to make sure changes are correct
• Stocking shelves according to planograms and layout tape
• Helping customers navigate store changes and helping them find where items have been relocated to
• Going through Coles stores and making sure shelves look more presentable by getting rid of empty boxes and bringing stock forward.

• Worked in both national and independent stores to meet all there Hallmark merchandising needs
• Some of the tasks I would complete are: Ordering cards for clients
• Tidying up their card display
• Building relationships with independent store owners as well as managers at Coles/Kmart and Target stores
• Working with independent store owners to give them resolutions to issues they have as well as help them increase sales in store
• Setting up new stores
• Visual merchandising gift bag/ wrap area to make sure it looks appealing
• Had to manage own schedule to make sure all customers were visited
• Reaching sales targets.

• Worked on various campaigns with my main two being Target christmas enquiries and well as the Aged Care hotline
• Responsibilities in these roles included: Receiving inbound calls
• Listening to callers enquiries and resolving their enquiry
• Asking questions to make sure the correct resolution is given
• Resolving enquiries in a timily manner and reaching average call time targets.

• Taking inbound calls from our insured enquiring about the status of their claim
• Working from a worklist in order to get claims processed and making the necessary calls to our insured/repairers to get the information we need
• Chasing up quotes and invoices from repairers
• Organising appointments for our insured to have their vehicles assessed
• Dealing with claims from beginning to finish
• Paying invoices.

• Receiving Sales Calls from potential customers and turning their enquiry into a sale by using needs based selling methods and presenting them with a solution based on their needs
• Upselling these customers to other Telstra products including home phones, Foxtel, bundles and internet security
• Winning customers back from other telecommunication providers
• Receiving calls from existing customers enquiring about their billing issues
• Turning billing calls into sales calls by upselling or cross selling products that are relevant to the customer and the enquiry at hand but also being proactive in searching their account for any opportunities
• Resolving customers billing issues and any conflicts that may arise
• Exceeding monthly sales targets
• Meeting monthly customer service targets
• Dealing with other departments to resolve customer's enquiries efficiently
• Was part of the transition from the old systems to Siebel
• Was able to transition to using Siebel effectively
• Used Siebel to look up customers details, creating sales orders, placing customers on bundles, single billing customers, looking up customers billing details and applying credits if necessary, looking up customers' orders etc