Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emmylou Davis

Summary

Skilled in emotional support and risk management, I enhanced client wellness and safety at Indigicare Connect. Leveraging strong relationship-building and documentation skills, I significantly improved patient outcomes. My proactive approach and ability to maintain professional boundaries have been key to my achievements in healthcare.

Support professional with focus on providing compassionate care and effective assistance to individuals in need. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.

Overview

25
25
years of professional experience

Work History

Support Worker

Indigicare Connect
06.2021 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Aboriginal Health Practitioner

Goondir Health Services
02.2010 - 06.2021
  • Offered care and support to clients, ensuring their well-being and comfort.
  • Conducted assessments to identify client needs and develop care plans.
  • Improved client outcomes by implementing personalized treatment strategies.
  • Supported clients with daily activities, enhancing their quality of life.
  • Provided emotional support to clients, fostering a positive environment.
  • Assisted clients in managing their health conditions, promoting wellness.
  • Coordinated with healthcare professionals to deliver comprehensive care.
  • Facilitated client independence by encouraging self-care practices.
  • Addressed client concerns promptly, ensuring their needs were met.
  • Educated clients on health management strategies for better outcomes.
  • Documented client progress to ensure continuity of care.
  • Maintained a safe environment for clients, adhering to safety protocols.
  • Enhanced client trust by maintaining confidentiality and professionalism.
  • Collaborated with team members to deliver holistic client care.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.

Medical Receptionist

Goondir Health Services
03.2006 - 10.2007
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Senior Medical Receptionist

Dr John Stone
04.2000 - 07.2002
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.

Education

Year 12 -

St George State High School
Saint George, QLD

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Cleaning and sanitizing
  • Behavioral support
  • Relationship building
  • Mobility assistance
  • Transportation assistance
  • Professional boundaries
  • Cultural sensitivity
  • Conflict resolution
  • Troubleshooting
  • Empathy and patience
  • Verbal and written communication
  • Medication administration
  • Documentation and reporting
  • Risk management

Accomplishments

Working with specialist individually to get better outcomes for patients.

Working with other health care providers to help patients to control/ management their chronic diseases.

Clinical work which assist the doctors, by doing observations, clinical screening , doing work up for 715 health assessments, GPMP's , Care plans.

Answering phones, booking of appointments, rescheduling.

Transporting patients to and from GP, specialist and allied health appointments.

Timeline

Support Worker

Indigicare Connect
06.2021 - Current

Aboriginal Health Practitioner

Goondir Health Services
02.2010 - 06.2021

Medical Receptionist

Goondir Health Services
03.2006 - 10.2007

Senior Medical Receptionist

Dr John Stone
04.2000 - 07.2002

Year 12 -

St George State High School

Similar Profiles

CREATE PROFILE
Emmylou Davis