Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emre AKCAY

Perth,WA

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

4
4
years of professional experience

Work History

Guest Service Agent

Baileys Parkside Motel
05.2023 - Current
    • Collected room deposits, fees, and payments.
    • Greeted guests upon arrival and offered assistance.
    • Assisted guests with check-ins, account inquiries and any additional services needed.
    • Maintained consistent positive customer feedback.

Waitstaff

Flight Club
04.2023 - Current
    • Bussed and reset tables to keep dining room and work areas clean.
    • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
    • Cultivated warm relationships with regular customers.
    • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.

Guest Relations Officer (RECEPTIONIST)

NG PHASELIS BAY RESORT HOTEL
05.2022 - 02.2023
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
  • Remained available 14 hours daily to respond to guest needs, complaints or inquiries

Head Barback, Bartender

Rixos Premium Belek Resort Hotel
12.2021 - 04.2022
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory

Bar Head Waiter

DELPHIN PALACE HOTEL
06.2021 - 12.2021
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Crew Member

McDonald
05.2019 - 09.2019
  • Ensure safety standards are maintained in the kitchen
  • Operate griddles, deep-fat fryers, grills and other large-volume equipment for cooking
  • Follow recipe in preparing all foods.

Courtesy clerk / Shop Assistant

Rays Food
06.2019 - 09.2019
  • Greet and welcome each visitor politely and in a friendly manner
  • Monitor amount of bags at cash counters and replenish the supply when necessary
  • Tidy shelves and move out-of-place items to their proper shelves

Kitchen worker

Chops Bistro
06.2019 - 09.2019
  • Completing all tasks, in order, on the prep list from the Head Chef or other kitchen manager
  • Labeling and stocking all ingredients on easily accessible shelves
  • Washing, chopping and sorting ingredients like fruits, vegetables and meats
  • Measuring quantities of seasonings and other cooking ingredients
  • Keeping track of ingredient inventory and collaborating with other kitchen and management staff to order resupply

Education

Literature Degree - Comparative Literature

Eskisehir Osmangazi University
Eskisehir
02.2022

Skills

  • Liquor, wine and food service
  • Sales Techniques
  • Multitasking and prioritization
  • Guest service
  • Concise time management
  • Creative Solutions

Timeline

Guest Service Agent

Baileys Parkside Motel
05.2023 - Current

Waitstaff

Flight Club
04.2023 - Current

Guest Relations Officer (RECEPTIONIST)

NG PHASELIS BAY RESORT HOTEL
05.2022 - 02.2023

Head Barback, Bartender

Rixos Premium Belek Resort Hotel
12.2021 - 04.2022

Bar Head Waiter

DELPHIN PALACE HOTEL
06.2021 - 12.2021

Courtesy clerk / Shop Assistant

Rays Food
06.2019 - 09.2019

Kitchen worker

Chops Bistro
06.2019 - 09.2019

Crew Member

McDonald
05.2019 - 09.2019

Literature Degree - Comparative Literature

Eskisehir Osmangazi University

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Emre AKCAY