Emre Samsa
Summary
Forward-thinking Senior Manager adept at managing teams of 120 employees with 8 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
8
8
years of professional experience
Work History
Senior Manager
The Pancake Parlour
07.2022 - Current
- Oversaw operations of multiple hospitality establishments ensuring consistent standards of service and guest satisfaction.
- Provided leadership and support to store managers and their teams, guiding them in achieving performance goals and operational excellence.
- Conducted regular performance evaluations and provided coaching and training to drive continuous improvement and development of 100+ staff members.
- Monitored financial performance and budgets for each location, identifying opportunities for cost savings and revenue growth.
- Oversaw the full P&L for all sites and worked to decrease controllable costs through budgeting, forecasting, and financial management.
- Provided strong leadership to enhance team productivity and morale.
- Succession planning in restaurants to build the next generation of managers and supervisors.
- Strategic planning to build sales and troubleshoot issues within restaurants.
- Review sales data to run efficient restaurants.
- Conducted regular site visits and inspections to assess compliance with brand standards, health and safety regulations, Fairwork (award) and WorkSafe.
- Acted as a liaison between frontline staff, management, and corporate leadership, facilitating communication and driving alignment with company objectives.
- Implemented innovative marketing strategies, including social media campaigns and promotions, driving increased foot traffic and sales.
- Fostered positive relationships with vendors and suppliers, negotiating contracts and managing inventory effectively.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved company growth by implementing strategic plans and streamlining operations.
Restaurant Manager
The Pancake Parlour
02.2020 - 07.2022
- Accurate completion of shift administration and banking tasks.
- Completing payroll and managing 100+ staff in accordance with Fairwork/Award guidelines.
- Forecasting sales, setting targets, and creating the appropriate spreadsheets.
- Marketing within the local area.
- Creating, drafting, and publishing a well-staffed roster.
- Managing costs to the business such as labour, food and external maintenance.
- Coordinate recruitment, inductions, and training.
- Adjusting sales forecasts through observation on current and past sales trends.
- Providing motivational feedback on positive behaviour and effective constructive performance management where role requirements are not being met.
- Address training needs of the team and ensure they work in compliance with the Food Safety, OHS, Restaurant Industry Award and workplace legislation requirements.
- Responding to website complaints or address customer concerns promptly.
- Kitchen operations.
- Maintain effective communication lines with executive managers.
- Completing stocktakes and coordinate and complete stock ordering.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Work with the Senior Manager in implementing a strategic plan to grow the business.
Store Manager
McDonald's
01.2019 - 02.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Set and achieved financial and service KPI's.
- Weekly payroll and inventory tasks.
- Managing the P&L throughout.
- Performance management of staff.
Assistant Store Manager
McDonald's
01.2018 - 01.2019
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new employees and delegated daily tasks and responsibilities.
- Wage management and rosters.
Department Manager
McDonald's
03.2017 - 01.2018
- Running daily shifts to ensure great service
- Completing rosters and managing wage costs.
- Developing upcoming crew trainers.
- Performance management of staff.
- Forecasting sales and setting targets.
- Running the "People" department - managing rosters, performance, recruitment and reviews.
Shift Manager
McDonald's
04.2016 - 03.2017
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
Crew
McDonald's
01.2016 - 04.2016
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Cross-functional Team Coordination
- Data-driven decision-making
- Operations Planning
- Budget Oversight
- Human Resources Management
- Problem-Solving
- Multitasking and Organization
- Store operations
Certificates
- First Aid Certificate – 2022
- Food Safety Supervisor - 2021
- Responsible Services of Alcohol – 2020
Timeline
Senior Manager
The Pancake Parlour
07.2022 - Current
Restaurant Manager
The Pancake Parlour
02.2020 - 07.2022
Store Manager
McDonald's
01.2019 - 02.2020
Assistant Store Manager
McDonald's
01.2018 - 01.2019
Department Manager
McDonald's
03.2017 - 01.2018
Shift Manager
McDonald's
04.2016 - 03.2017
Crew
McDonald's
01.2016 - 04.2016
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