Summary
Overview
Work History
Education
Skills
Personalinterestsandachievements
Timeline
Generic

Ena Papak

Surface Paradise

Summary

I am a friendly, motivated individual with strong skills and experience in office administration, customer service and telecommunications. I maintain a high level of professionalism, patience, and efficiency, minimise customer dissatisfaction and increase customer loyalty.

Overview

2025
2025
years of professional experience

Work History

Centrelink
- Current
  • Process claims for Carers and Youth Allowance
  • Take Inbound calls
  • Stimulate Payments for Customers
  • Assisting Customers to get the correct payment
  • Take pride maintaining a high attention to details
  • Following Policies procedures
  • Respecting customers needs and their cultures

Customer Service Officer

Wyndham City Council
09.2019 - 02.2020
  • Working with children and ensuring their health & safety

Customer Service Officer

Woolley Appliances Service
03.2006 - 06.2017
  • Experienced in assisting customers with complex & unusual customer requests
  • Exceptional customer service skills, dealing with all customer enquiries, complaints and sales in a professional, friendly and timely manner;
  • Responsible for creating and maintaining customer accounts within the corporate database;
  • Taking pride maintaining a high attention to detail, simultaneously maintaining both electronic and hard copy customer account files;
  • Developed effective relationships with all call centre departments through clear communications
  • Responsible for providing administrative support for senior executives including preparation of memos, reports, customer e-mail correspondence and invoicing;
  • Excellent time management skills utilised to manage all daily responsibilities;

Customer Service Officer

Centrelink
01.2000 - 01.2006
  • Problem solving & decision making skills
  • Excellent telephone manner and working efficiently as a team when Booking/Cancelling Appointments
  • Empathy and patience to all the different cultures & Nationalities
  • Strong work ethic and superior interpersonal, time management, customer service and communication skills;

Customer Service Officer

Royal Dental Hospital
01.1981 - 01.1988
  • Performed various Clerical duties & Office tasks
  • Communicate with Customers & Suppliers
  • Experienced in Accounts Payable & Receivables functions

Education

Certificate II - Telecommunications Technology, Product/Service Support, Basic Computer Technology, Specific Enterprises Systems, Quality Customer Service

Kangan Batman TAFE Hume Campus
Victoria

Certificate IV - Telecommunications

Kangan Batman TAFE Hume Campus
Victoria

Skills

  • Excellent written and verbal communication skills
  • Polite phone manner
  • Professional corporate communicator
  • Experienced in using Microsoft Office suite
  • Experienced in using Microsoft Windows XP
  • Proficient in using the Internet for research
  • Experienced in administering financial accounts
  • Experienced in maintaining and operating an office switchboard
  • All administrative tasks including typing, faxing, filing
  • Fast and efficient learner
  • Exceptional attention to detail
  • Ability to deliver quality work consistently
  • Hard working
  • Enthusiastic
  • Honest communicator
  • Shows initiative
  • Passion in work

Personalinterestsandachievements

Movies, Keeping fit, Speak Maltese, Small Business Certificate, Current Drivers Licence

Timeline

Customer Service Officer

Wyndham City Council
09.2019 - 02.2020

Customer Service Officer

Woolley Appliances Service
03.2006 - 06.2017

Customer Service Officer

Centrelink
01.2000 - 01.2006

Customer Service Officer

Royal Dental Hospital
01.1981 - 01.1988

Certificate II - Telecommunications Technology, Product/Service Support, Basic Computer Technology, Specific Enterprises Systems, Quality Customer Service

Kangan Batman TAFE Hume Campus

Certificate IV - Telecommunications

Kangan Batman TAFE Hume Campus

Centrelink
- Current

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Ena Papak