Enam Kazi
Sydney,NSW
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining payment processes at BP Bexley. Skilled in customer feedback management and adaptability, I excel in fast-paced environments, consistently achieving high customer scores. Leveraging attention to detail and effective communication, I foster lasting customer relationships and drive repeat business.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
BP Bexley
Bexley, NSW
02.2021 - Current
- Operated cash registers to process payments for goods and services.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Recommended, selected, located, and obtained products to meet customer needs.
Rideshare Driver
Uber
08.2022 - 01.2025
- Collaborated with rideshare platform support teams to address any operational concerns.
- Greeted customers and provided them with information about the rideshare service.
- Achieved consistently high customer scores due to exceptional service.
- Established positive relationships with customers through courteous interactions.
Sales Representative
Telstra
01.2015 - 07.2017
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and maintained relationships with customers to ensure repeat business.
- Provided technical support for customers using the company's products or services.
- Collaborated with marketing team to create promotional materials for products and services.
Education
BBA - Accounting
University of Ballarat
Syney Campus03-2013
Skills
- Adaptability and flexibility
- Customer feedback management
- Time management
- Customer inquiries
- Attention to detail
- Telephone management
Timeline
Rideshare Driver
Uber
08.2022 - 01.2025
Customer Service Cashier
BP Bexley
02.2021 - Current
Sales Representative
Telstra
01.2015 - 07.2017
BBA - Accounting
University of Ballarat
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