Endo Temur LONG

Plan, coordinate, and collaborate with events organizers, vendors, stakeholders to execute small to medium-scale corporate engagements & private celebrations successfully.

• On-site event brief with organizer and direct activities of the team for setup, service execution, and pack-down to ensure client's expectations are met.
• Ensure organizers are satisfied with the event setup and the general presentation of the event space before the start of the event. Conduct staff briefings to ensure the highest standards of service for service execution.
• I trained new hires in food handling, client engagements, and working safely.
• Being professional and proactive by anticipating client's needs and responding with a sense of urgency to rectify any issues highlights a better service experience.
• Post-event reporting and due diligence.

• Developed detailed event plans, ensuring all aspects of the event were executed smoothly and on time. Coordinated with kitchen and event staff on service delivery, timing and service style of food.
• Implemented NMD SOP, trained staff, delivered large events for Non-Match Days, managed admin and roster, identified cost-saving opportunities, conducted BEOs meetings.
• Streamlined vendor management process by establishing clear communication channels between suppliers and organizers-this ensured timely delivery of required services.
• Managed logistics for large-scale events, resulting in seamless execution and positive attendee feedback.
• Created comprehensive budgets for each event, tracking expenses closely to avoid overspending while still delivering exceptional experiences.
• Increased overall client satisfaction through consistent communication and proactive problem-solving during the planning process.
• Implemented innovative solutions to enhance guest experiences at events, receiving positive reviews and repeat business.
• Ensured compliance with safety regulations at events, maintaining a safe environment for attendees and staff members.
• Handled problematic customers and clients to show staff how to engaged customers for conflict resolutions.
• Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
• Trained and guided team members to maintain high productivity and performance metrics.

• Facility Management, implemented improvement initiatives, directed service philosophy, supported by a team, achieved financial KPIs.
• Enhanced client satisfaction by addressing concerns and providing timely solutions.
• Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
• Developed customized service plans tailored to individual client needs, resulting in increased bookings from repeat business.
• Identified new business opportunities through proactive market analysis and engagement with potential clients.
• Initiated feedback loops for continuous learning from both internal teams and external clients.
• Developed strong relationships with key stakeholders, facilitating successful partnerships for future events.
• Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
• Worked closely with security personnel implementing safety protocols guaranteeing the well-being of all participants during conferences.
• Provided exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
• Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
• Coordinated seamless audio-visual setups, ensuring uninterrupted presentations and smooth transitions between speakers.
• Managed event logistics and operations and developed post-event reports to determine effectiveness of each event.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Strengthened relationships with local authorities, ensuring regulatory compliance while fostering positive community relations.
• Optimized space utilization in the facility by redesigning layouts and recommending adjustments based on changing organizational needs.

• Planned and coordinated events, supported logistics and operations, managed staff and contractors, hosted high-profile events.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed a strong culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Cultivated partnerships with stakeholders to maximize business opportunities and extend network reach within NAB.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Implemented innovative solutions to enhance guest experiences at events, receiving positive reviews and repeat business.
• Increased overall client satisfaction through consistent communication and proactive problem-solving during the planning process.
• Developed detailed event plans, ensuring all aspects of the event were executed smoothly and on time.
• Managed logistics for all events, resulting in seamless execution and positive attendee feedback. Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.

• Managed function spaces, provided directions for staff, supported sales team, participated in client site inspections.
• Collaborated with sales and marketing teams to promote events effectively, driving increased ticket sales and attendance.
• Ensured compliance with safety regulations at events, maintaining a safe environment for attendees and staff members.
• Improved event efficiency by streamlining operations and implementing new processes.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Developed a competency-based approach to workforce development, aligning individual skillsets with strategic business objectives.

• Oversaw catering rights and bookings, developed strategies for revenue growth, implemented high-level services.
• Managed a team of catering staff, providing ongoing training and development to ensure top-notch service at all events.
• Managed event schedules and coordinated with other departments to ensure seamless integration of catering services into the overall event timeline.
• Successfully executed numerous high-profile events with meticulous attention to detail, garnering praise from clients and attendees alike.
• Provided exceptional customer service by addressing client concerns promptly and effectively resolving any issues that arose during events.
• Oversaw budgeting and financial reporting for catering division, ensuring profitability targets were met consistently without compromising quality or customer satisfaction levels.
• Maintained strict adherence to local health codes and regulations while managing all aspects of food safety throughout the catering process.
• Increased overall revenue through upselling additional services such as custom linens, specialty menus, and unique dessert offerings.
• Enhanced client satisfaction by overseeing all aspects of catering operations, from menu planning to execution.
• Established standardized procedures for setup and breakdown of events, leading to a smoother workflow and more efficient use of staff time.
• quotes for overall catering costs.
• Designed catering packages to increase sales and customer experience.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Provided personalized recommendations on menu items, enhancing guest satisfaction and generating positive feedback.
• Boosted customer satisfaction through attentive service and proactive problem solving.
• Contributed to increased revenue by upselling premium menu items and promoting special events or promotions when appropriate.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
• Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
• Implemented systems and procedures to increase sales.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Prepared sales presentations for clients showing success and credibility of products.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

• Implemented new services structure, led day-to-day operations, engaged with stakeholders, improved service metrics.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Improved customer service rankings by resolving issues quickly and accurately.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Boosted customer satisfaction by implementing innovative bar management strategies.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Coordinated with catering staff to deliver food services for special events and functions.

• Managed day-to-day operations, targeted business opportunities, exceeded revenue forecasts.
• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Delivered excellent customer service experiences by addressing concerns promptly and professionally.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
• Grew cafe sales by effectively marketing business and improving customer relations strategies.
• Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.

• Implemented operational efficiencies, extended service area, supported major exhibitions.
• Trained cafe employees to consistently exceed customers' expectations and provide superior service.
• Improved customer satisfaction by implementing efficient service procedures and staff training programs.
• Forecasted demand and scheduled employees effectively to handle coverage needs.
• Consistently met or exceeded revenue targets through effective planning and execution of sales strategies.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Fostered a positive working environment that encouraged open communication between employees at all levels of management.
• Promoted an exceptional guest experience by maintaining a clean, inviting, and comfortable atmosphere in the lounge area.
• Evaluated employee performance regularly, providing constructive feedback and opportunities for growth within the company.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Improved customer service rankings by resolving issues quickly and accurately.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

• Assisted with contract transition, grew revenue, fostered partnerships, managed projects.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Trained new hires to perform cross-training exercises with experienced workers.
• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Enhanced employee performance by designing and implementing comprehensive training programs.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
• Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
• Ensured seamless integration of new systems or process changes within the organization through comprehensive change management plans and stakeholder engagement activities.
• Created in-depth training manual for all employees.
• Directed training programs and development paths for managers and supervisors.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Maximized customer service by training staff, overseeing operations, and resolving issues.
• Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
• Enhanced team productivity through effective scheduling and task delegation.
• Improved customer service rankings by resolving issues quickly and accurately.
• Boosted customer satisfaction by implementing innovative bar management strategies.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

• Supervised Foyer Bars, worked on corporate and social events, managed projects.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
• Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
• Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Completed bi-weekly payroll for 55 employees.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

• Worked on various projects, hosted high-profile events, provided exceptional hospitality.
• Directed and managed banquet functions for 120 person event.
• Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
• Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
• Ensured compliance with all health, safety, and sanitation regulations while supervising banquet operations.
• Proactively identified potential challenges within the planning process for upcoming events, implementing solutions before issues arose.
• Provided exceptional customer service by promptly addressing guest concerns or requests during events.
• Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.