ENELE MA'AFU
Veteran
Brisbane,Australia
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Team Leader Manager
Australian Army
Brisbane, Queensland
10.2017 - 03.2022
- Trained to drive military vehicles transporting various goods on all terrain
- Conducting initial and last parade checks daily, fault finding, and fault reporting procedure.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Team Leader Manager
British Army
Hereford, Herefordshire
11.2004 - 08.2017
- Trained to drive military vehicles transporting various goods on all terrain
- Conducting initial and last parade checks daily, fault finding, and fault reporting procedure.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
Telecommunications Technician
Telecom Fiji
Suva, Suva
01.1999 - 08.2004
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
Teamwork and collaboration
Decision-making
Computer skills
Strategic planning
Problem-solving
Motivational skills
Personal Information
Title: Telecommunication Technician
References
Available on request.
Hobbies and Interests
- Watching Movies
- Listening to music
- Physical Training
- Playing volleyball
- Camping
Certification
- Certificate IV in Leadership and Management
- Certificate III in Telecommunication Technology
- ACMA Open Cablers Registration - Endorsement (SOCT)
- White Card
- HC Open QLD Driving Licence
Accomplishments
- Supervised team of 12 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementTeam Building / Company RetreatsHealthcare benefitsCompany CultureQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
MS Office
Presentation
Spreadsheets
Interests
Exercise
Team Sports
Bodybuilding
Education
Bachelor Of Engineering (Honours) - Engineering
Griffith University
QLD 03.2025 - Current
Timeline
Bachelor Of Engineering (Honours) - Engineering
Griffith University
03.2025 - Current
Team Leader Manager
Australian Army
10.2017 - 03.2022
Team Leader Manager
British Army
11.2004 - 08.2017
Telecommunications Technician
Telecom Fiji
01.1999 - 08.2004
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