Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eneli Kalle

Rossville

Summary

Skilled in team leadership and problem-solving, achieving significant improvements in service delivery and efficiency. Excelled in staff training and shift scheduling, driving productivity and fostering a positive work environment.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Publican of Lions Den Hotel

Eneli Kalle
02.2020 - 02.2022
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Monitored financial reports to identify and address areas of concern, improving financial health.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Waitress Supervisor

Ayr Hotel
02.2013 - 10.2014
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
  • Monitored dining area to ensure all guests received attentive service without delays.

Manager Fruit Farm

Kenrose Co
02.2012 - 02.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Farm Hand

Zanthe
02.2011 - 02.2013

Operating machinery.tractor and picking trailers for sweet potato farm.

Fruit Picker

Willing Workers
02.2010 - 03.2012
  • Picked and arranged fruit following specified instructions.
  • Harvested high volumes of ripe, quality fruits from fields and orchards.
  • Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
  • Removed and discarded damaged fruits to improve harvest quality.

Waitress

Palm Cove Novotel
06.2009 - 02.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

Cook

Türi Technical And Rural Economy School
Estonia
06.2004

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Guest interaction
  • Shift scheduling
  • Time management
  • Cash handling
  • Staff supervision
  • Reliable and responsible

Certification

Certificate 3 in fitness.

Trained Barista

Languages

Estonian
Full Professional
English
Full Professional

Timeline

Publican of Lions Den Hotel

Eneli Kalle
02.2020 - 02.2022

Waitress Supervisor

Ayr Hotel
02.2013 - 10.2014

Manager Fruit Farm

Kenrose Co
02.2012 - 02.2014

Farm Hand

Zanthe
02.2011 - 02.2013

Fruit Picker

Willing Workers
02.2010 - 03.2012

Waitress

Palm Cove Novotel
06.2009 - 02.2010

Cook

Türi Technical And Rural Economy School
Eneli Kalle