Summary
Overview
Work History
Education
Skills
Timeline
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Englesh Reuben-Heke

Warner,QLD

Summary

Results-driven home lending specialist with a strong passion for technology and a desire to pursue a career in software development. Currently completing a comprehensive course with Coder Academy to gain a Diploma of Information Technology, specializing in web development. Demonstrated ability to assess customer needs, provide exceptional customer service, and deliver sales results. Proven self-starter and lifelong learner, dedicated to expanding technical skills and staying on top of industry trends. Seeking an opportunity to apply acquired knowledge and experience to contribute to a dynamic team as a junior software developer.

Overview

3
3
years of professional experience

Work History

Home Loan Specialist

Commonwealth Bank
07.2021 - Current
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Worked with Credit Analysts to fix application problems and resolve issues.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Conducted thorough assessment of home loan applications, including analyzing customer income, liabilities, and serviceability.
  • Utilized sales skills to effectively promote and sell home loan services to prospective clients.
  • Last Financial year had a Net Promoter Score above 70
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the loan application process.
  • Collaborated as a risk champion to actively mitigate risks within the team, including participating in risk presentations and implementing preventive measures.
  • Contributed to pilot programs by testing and evaluating new software applications and procedures to improve operational efficiency.
  • Spearheaded the piloting of a cutting-edge library program aimed at streamlining document accessibility for lenders within customer profiles on loan applications.
  • Provided constructive feedback and insights to the project team, leading to discussions on optimizing the program and enhancing user experience.
  • Collaborated with cross-functional teams to identify areas of improvement and implement enhancements for increased efficiency and effectiveness.

Junior Broke

Credit One Finance
09.2020 - 06.2021
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Discussed financial options with clients and provided informed suggestions.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Networked to identify potential new clients and expand geographic territories.
  • Prepared contracts and related documentation according to strict standards.
  • Worked with clients and finance companies to find optimal solutions for financing.

Education

Diploma - Information Technology

Coder Academy
Brisbane
02.2024

Skills

  • Programming Languages: HTML, CSS, Python
  • Web Development Frameworks: Flask
  • Database Management: PostgreSQL
  • Software Development: Version Control (Git)
  • Project Management: Trello
  • Problem-Solving and Troubleshooting
  • Responsive Web Design
  • Strong Teamwork and Communication Skills
  • Continuous Learning and Adaptability

Timeline

Home Loan Specialist

Commonwealth Bank
07.2021 - Current

Junior Broke

Credit One Finance
09.2020 - 06.2021

Diploma - Information Technology

Coder Academy

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Englesh Reuben-Heke