Enid Macias
Vaucluse,NSW
Summary
Experienced individual proficient in solving diverse issues. Demonstrated history of years in costumer service experience.
Proficient in business needs and focus on costumer relations, team building, productivity, enthusiasm and hard working ethics. With th ability to manage and maintain strategies that increases the trust and loyalty of costumers.Highly structured and determined leader and good at team building.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Fish Bowl
Cooge, NSW
01.2020 - Current
- Provided customer onboarding and training to ensure successful product adoption.
- Developed and maintained relationships with customers to facilitate engagement and satisfaction with the company's products.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed customer inquiries and complaints in a professional manner.
- Researched new technologies and initiatives to improve customer experience.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
Well-being Coach
MyStrenghts
Sutherland, NSW
11.2019 - Current
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Teaching students about their strengths. Creating a deeper understanding and acceptance of self to positively influence their personal identity.
- Public speaking, presenting material in front of a diverse audience in a way that is clear, captivating and adaptable to each unique background.
- Dealing with diverse people from different backgrounds to ensure an efficient and professional practice.
- High ability to manage people and tasks on a high-paced environment.
- Consistently providing problem solve strategies for satisfactory outcomes.
- Collaborated professionally with teachers to foster social and emotional development for youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Collaborating with team leaders to strategize and improve the management of projects.
Education
Bachelor of Arts - Theology
Alphacrucis University College
Parramatta, NSW11.2021
Bachelor of Science - Child Development
Central Methodist University
Kansas City, MO United States 05.2016
Skills
- Leadership and management
- Costumer experience and relationships
- Communicator
- Organizational ability
- Computer skills (MS Office, Google docs, Outlook)
- Problem solving
- Adaptability
- Multi-lingual
- Conflict Management
- Reliable
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Manager on Duty
Fish Bowl
01.2020 - Current
Well-being Coach
MyStrenghts
11.2019 - Current
Bachelor of Arts - Theology
Alphacrucis University College
Bachelor of Science - Child Development
Central Methodist University
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