Enkhmaa Munkhbat
Canterbury
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Housekeeping Supervisor
The Star Grand Hotel
10.2021 - 12.2022
- Evaluated employee performance and developed improvement plans.
- Increased employee performance through effective supervision and training.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
Sales Assistant
Hennes & Mauritz /H&M/
11.2018 - 10.2021
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Increased sales by building strong customer relationships and providing excellent service.
Kitchen Hand
Panlasang Pinoy Kogarah
05.2018 - 10.2018
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Learned other teammates' work tasks to train as backup.
- Unloaded food deliveries and stored items in proper locations for easy access.
Housekeeping Room Attendant
Four Seasons Hotel
09.2017 - 03.2018
- Hang, cleaned and rehung draperies to maintain freshness.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Senior Account Executive
Be Forward Japan
12.2015 - 08.2017
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
Accounting Associate
Sod Mongol Group LLC
09.2015 - 12.2015
- Reported financial data and updated financial records in ledgers and journals.
- Input financial data and produced reports using [Software].
- Prepared accurate financial statements for management review, facilitating informed decision-making on company performance metrics.
Accounting Manager
Hunter Nade LLC
09.2012 - 08.2015
- Reviewed analyzed, and improved the overall effectiveness of existing internal controls over financial reporting.
- Led a team of accounting professionals in achieving department goals while fostering a positive work environment.
- Managed banking reconciliations and monthly balance sheet statements.
- Generated monthly and quarterly financial statements for executive review.
Accounting Associate
Grand Drilling LLC
06.2011 - 09.2012
- Inspected account books and recorded transactions.
- Implemented new accounting processes to decrease spending and work flow downtime.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Waitress
Modern Nomads Restaurant
05.2010 - 05.2011
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Education
LLOYDS English College
Sydney, NSWMandakh Burtgel University
Ulaanbaatar City In Mongolia05.2011
LLOYDS English College
Sydney, NSW09.2017
Certificate IV - Business
LLOYDS International College
Sydney, NSW12.2019
Diploma - Leadership Management
LLOYDS International College
Sydney, NSW12.2020
Advanced Diploma - Ledership Management
LLOYDS International College
Sydney, NSW12.2021
Skills
Presentation Skills
Invoice Processing
Team Guidance and Motivation
Performance Evaluation
Chemical Handling
Budget Administration
Customer Service
Timekeeping
Decision-Making
Staff Support
Product Runs
Positive Customer Engagement
POS Software
Menu presentation
Table Bussing
Order delivery practices
Food Delivery
Safe Food Handling
Workplace Safety
Food Preparation
Accurate Cash Handling
Cleaning and sanitation
Dishwashing
Timeline
Housekeeping Supervisor
The Star Grand Hotel
10.2021 - 12.2022
Sales Assistant
Hennes & Mauritz /H&M/
11.2018 - 10.2021
Kitchen Hand
Panlasang Pinoy Kogarah
05.2018 - 10.2018
Housekeeping Room Attendant
Four Seasons Hotel
09.2017 - 03.2018
Senior Account Executive
Be Forward Japan
12.2015 - 08.2017
Accounting Associate
Sod Mongol Group LLC
09.2015 - 12.2015
Accounting Manager
Hunter Nade LLC
09.2012 - 08.2015
Accounting Associate
Grand Drilling LLC
06.2011 - 09.2012
Waitress
Modern Nomads Restaurant
05.2010 - 05.2011
LLOYDS English College
Mandakh Burtgel University
LLOYDS English College
Certificate IV - Business
LLOYDS International College
Diploma - Leadership Management
LLOYDS International College
Advanced Diploma - Ledership Management
LLOYDS International College
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