Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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ENOCK SITUMA

Adelaide,SA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Frontline Sales Representative

XPLORE SERVICES
Adelaide, SA
02.2024 - Current
  • Developed relationships with new and existing clients through face-to-face meetings, telephone calls, emails, and other methods of communication.
  • Maintained a high level of customer service by promptly responding to inquiries and addressing complaints.
  • Created sales reports, tracked customer data, and monitored inventory levels.
  • Provided customers with product information and answered questions to help them make informed purchasing decisions.

Frontline Sales Representative

CORE SOLAR
Adelaide, SA
10.2023 - 02.2024
  • Provided customers with product information and answered questions to help them make informed purchasing decisions.
  • Created sales reports, tracked customer data, and monitored inventory levels.
  • Maintained a high level of customer service by promptly responding to inquiries and addressing complaints.
  • Developed relationships with new and existing clients through face-to-face meetings, telephone calls, emails, and other methods of communication.
  • Suggested additional items or services that may be of interest to customers based on their needs and preferences.

Fundraiser

UNHCR
Adelaide, SA
07.2023 - 10.2023
  • Developed and implemented fundraising strategies to meet organizational goals.
  • Ensured compliance with all relevant laws and regulations pertaining to charitable giving.
  • Participated in meetings with senior staff members to discuss current fundraising objectives.
  • Responded promptly to inquiries from potential donors regarding donation process or project details.
  • Raised awareness and attracted donors through marketing campaigns.
  • Maintained relationships with existing donors by providing updates on progress of projects funded by them.

Customer Service Representative

DIESEL POWER PETROL STATION
10.2022 - 06.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.

Customer Service Representative

TESS ENTERPRISES LIMITED
07.2020 - 09.2022
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

DIPLOMA - Communications

DAYSTAR UNIVERSITY KENYA
11-2022

Bachelor of Arts - Communications

UNIVERSITY OF SOUTH AUSTRALIA
Adelaide, SA

Skills

  • Social media proficiency
  • Goal-Oriented
  • Sales Presentations
  • Sales Coaching
  • Customer Engagement
  • Payment Processing
  • Retail Merchandising
  • Customer Assistance
  • Cash Handling
  • Store Organization

Affiliations

BASKETBALL

PLAYING GUITAR

PHOTOGRAPHY

Accomplishments

GOLD AND SILVER MEDALS FOR BROOKLYN SUNS

Certification

  • FIRST AID AND CPR CERTIFICATE
  • INDIVIDUAL SUPPORT AND AGED CARE CERTIFICATE III

Timeline

Frontline Sales Representative

XPLORE SERVICES
02.2024 - Current

Frontline Sales Representative

CORE SOLAR
10.2023 - 02.2024

Fundraiser

UNHCR
07.2023 - 10.2023

Customer Service Representative

DIESEL POWER PETROL STATION
10.2022 - 06.2023

Customer Service Representative

TESS ENTERPRISES LIMITED
07.2020 - 09.2022

DIPLOMA - Communications

DAYSTAR UNIVERSITY KENYA

Bachelor of Arts - Communications

UNIVERSITY OF SOUTH AUSTRALIA

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