Enola KPORDZRO
Summary
I have a strong background in Customer Service and Communication and I am eager to join a reputable company where I can add to team success and further develop professional and interpersonal skills. I am always energetic, positive and strive to explore new opportunities to grow and learn where I can tackle new challenges. I am equipped with strong negotiation, problem-solving abilities, a willingness to learn and advanced customer service skills. My experience within fast-paced, customer-oriented environments ensure I consistently demonstrate an ability to make impactful customer and peer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Westpac account representative
Credit Corp
02.2024 - Current
- Worked as a Westpac account representative from Feb – July
- Transitioned to Angle Auto Finance - engaging with over 60+ clients a day
- Negotiating payments and strategising plans to benefit and support unique client circumstances
- Outbound and Inbound Call handling
- CRM Proficiency
Sales assistant and cashier
Wamuran Berries
01.2021 - 01.2024
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge.
Customer Service Assistant
Target
01.2021 - 01.2024
- Provided exceptional support during peak hours as well as holidays and special events.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Maintained clean and organized work environment to maintain customer safety.
Education
High School -
Our Lady's College
Annerley, QLD01.2022
Primary School -
Our Lady of the Sacred Heart Catholic Primary School
Darra, QLD01.2016
Skills
- Problem-solving and Negotiation Handling
- Teamwork and Collaboration
- Time Management
- Attention To Detail
- Proficient Inbound and Outbound Call Centre Skills
- Customer Service Experience
- Adaptability and Flexibility
- Positive Rapport Building
- Energetic, Friendly, Positive Attitude
- Hardworking and Reliable
- Fluency in English
Certification
- Certificate III in Business - Our Lady's College - 2022
- Ongoing Certificate III Financial Services - Credit Corp
- Completed ACE program - Our Lady's College Annerley - 2021
- Runner-up Student Representative Council - Our Lady's College Annerley - 2022
- Drivers Licence
Timeline
Westpac account representative
Credit Corp
02.2024 - Current
Sales assistant and cashier
Wamuran Berries
01.2021 - 01.2024
Customer Service Assistant
Target
01.2021 - 01.2024
Primary School -
Our Lady of the Sacred Heart Catholic Primary School
High School -
Our Lady's College
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