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 Former Languages student at the University of Siena. English language skills acquired through my academic studies and the Erasmus+ project. I also have experience in the hospitality sector, having worked as a waiter, in ticketing, and as a hotel receptionist. 

Professional hospitality expert with proven ability to enhance guest experience and streamline front desk operations. Adept at team collaboration, ensuring seamless communication and adaptability to changing needs. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Reliable and results-focused, consistently delivering high standards and positive outcomes.

Customer-focused Hotel Front Desk Receptionist known for delivering high productivity and efficiently completing tasks. Possesses specialized skills in check-in/check-out processes, reservation management, and guest service optimization. Excel at communication, problem-solving, and adaptability to ensure guests' satisfaction and loyalty. multitasking, and time management abilities. always Devoted to giving every customer a positive and memorable experience.

A highly versatile and client-oriented professional with extensive experience across dental assistance, hospitality, and food service. Adept at delivering exceptional patient care and customer service, with a proven ability to manage complex patient needs, coordinate multiple tasks, and foster a welcoming and positive environment. Demonstrated expertise in supporting patient care as a Dental Assistant and volunteer, along with a strong foundation in guest relations and service excellence as a Front Desk Agent at Hilton and a Server. Recognized for exceptional communication skills, meticulous attention to detail, and the ability to thrive in fast-paced, high-pressure environments. Highly skilled in multitasking, problem-solving, and adapting to diverse client needs, consistently delivering high-quality service that exceeds expectations. Passionate about creating positive experiences and contributing to the success of the team in every role.

Enrica Bertelli

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Overview

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Hotel Front Desk Receptionist

Hotel Front Desk Receptionist

Hotel Front Desk Receptionist

Commis De Rang

Waitress

Ticket Seller

Bar Waitress

Education

High School Diploma -

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Visa

Languages

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Hotel Front Desk Receptionist

Hotel Front Desk Receptionist

Hotel Front Desk Receptionist

Commis De Rang

Waitress

Ticket Seller

Bar Waitress

High School Diploma -

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