Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Enrico Brigadoi

St Kilda,VIC

Summary

Skilled in hospitality and guest relations, I significantly enhanced customer satisfaction at Bar Idda by training staff and securing repeat business. Expert in staff supervision and table management, my proactive approach and mentoring skills have consistently improved team efficiency and service standards, contributing to a positive dining experience.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front of House Supervisor

Bar Idda
02.2024 - 11.2024
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.

Front of House Server

Pasticceria Alessia Srl
01.2023 - 04.2024
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Supported overall restaurant operations by assisting with opening or closing duties as needed.

Front of House Supervisor

Corte Farina
01.2019 - 07.2022
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.

Waiter Section

Villa Quaranta Park and Hotel
05.2016 - 09.2017
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Education

High School Diploma -

IPSAR LUIGI CARNACINA HOSPITALITY SCHOOL
Verona, Italy
07-2018

Skills

  • Hospitality industry
  • Guest relations
  • Staff motivation
  • Staff supervision
  • Table management
  • Training and mentoring
  • Order accuracy

Certification

  • Alcohol Seller/Server Certification - Various state-approved programs.

Languages

Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working

Timeline

Front of House Supervisor

Bar Idda
02.2024 - 11.2024

Front of House Server

Pasticceria Alessia Srl
01.2023 - 04.2024

Front of House Supervisor

Corte Farina
01.2019 - 07.2022

Waiter Section

Villa Quaranta Park and Hotel
05.2016 - 09.2017

High School Diploma -

IPSAR LUIGI CARNACINA HOSPITALITY SCHOOL

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Enrico Brigadoi