Summary
Overview
Work History
Education
Skills
Timeline
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Enu Eshete

Northgate,SA

Summary

Highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. Driven by challenge, an astute and dedicated learner working to the highest of ability and effectively managing the challenges. Motivated customer service representatives committed to providing hight quality services for superior customer experiences. positive, infectious personality with excellent interpersonal and relationship building skill, improving customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Cabin Baggage Officer and Customer Service Officer

Jetstar Airways
11.2023 - Current


  • Providing superior service to our customers, including taking a professional approach that upholds the company's service standards and culture
  • Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required
  • Working as part of a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports
  • Handling cash and/or credit card transactions
  • Discreet, professional handling of customers with excess carry-on baggage
  • Representing the company image through uniform presentation, grooming excellence and customer service delivery
  • Complying with company OHS and regulatory responsibilities and standards
  • Monitoring and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.
  • Providing a high level of customer service at check-in, kiosk or on the concourse as passenger's board flights
  • Service desk duties, including processing bookings, reservations, handling late flights and excess booking payments
  • Baggage service area duties, including handling mishandled baggage and lost property
  • Manual duties including assisting special needs passengers to the gate
  • Maintaining accurate communications between customer service and other Jetstar teams
  • Ensuring aviation safety and security compliance relating to passengers and baggage.

Rewards Attendant / Customer service

Skycity Adelaide Casino
01.2021 - 11.2023
  • Deliver exceptional customer service to SkyCity Adelaide customers, ensuring thy feel welcomed by polite and friendly interactions
  • Creating comfortable environment for customers and anticipate their needs through efficient and timely service, whilst acquiring new SkyCity Rewards members using proactive recruitment methods
  • Provided solutions, recommendations, and replacements with empathy and positive feedback
  • Used knowledge base systems and work processes to help customers
  • Returned customer calls and responded to inquiries and complaints
  • Responded to questions and followed up on customer interactions
  • Answered incoming calls and assisted customers with questions
  • Informed customers and professionals on eligibility and benefit.

Gaming Attendants

Skycity Adelaide Casino
11.2020 - 11.2023
  • Provide gaming services experience by explaining how various games are played and ensuring gaming equipment is in good condition.
  • Ensuring customer understand how to play games and interact with machines, and facilitate payments if a customer wins money. Also responsible for observing and monitoring their behaviour.
  • Assisted guests with diverse entertainment needs, including offering information on area attractions and venues.
  • Kept game room and other attraction areas clean for customer use.
  • Handled all administrative needs, including processing the ticket payments, issuing receipts and keeping detailed records of the daily attendance.

Waiter's Assistant

Asian Gourmet
01.2017 - 11.2019
  • Ability to perform well in fast-paced environments. By making sure to be polite with customers and make sure they enjoy their meals.
  • Also a team player and be able to effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly.
    Used POS system to input orders and process payments.
  • Answered phones and took phone orders for customer pick up or delivery. Cleaned tables or counters after patrons finished dining.
  • Engaged customers in friendly conversation to build connections and increase satisfaction.
  • Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware.
  • Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments.
  • Checked with customers to determine satisfaction and correct issues.
  • Quickly addressed and resolved customer concerns, working to fix advanced issues.

Education

Bachelor of Business - Marketing and Communications

UniSA
Adelaide, SA
01.2020

High School Diploma -

Salisbury East High School
Adelaide, SA
09.2017

Skills

  • Inbound and outbound calling
  • Experienced in Microsoft products and several phone-answering systems
  • Maintains control while carrying on phone conversation
  • Knowledgeable in inventory procedures
  • Ability to identify customer needs and perform necessary tasks to keep them satisfied
  • Exemplary work ethic & Outstanding communication skills

Timeline

Cabin Baggage Officer and Customer Service Officer

Jetstar Airways
11.2023 - Current

Rewards Attendant / Customer service

Skycity Adelaide Casino
01.2021 - 11.2023

Gaming Attendants

Skycity Adelaide Casino
11.2020 - 11.2023

Waiter's Assistant

Asian Gourmet
01.2017 - 11.2019

Bachelor of Business - Marketing and Communications

UniSA

High School Diploma -

Salisbury East High School

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Enu Eshete