Enushka Muhandiramge
Perth
Summary
Experienced with financial reconciliation and guest service management. Utilizes auditing skills to ensure accurate and timely financial reporting. Track record of maintaining data integrity and enhancing guest satisfaction through effective problem-solving and communication.
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Overview
4
4
years of professional experience
Work History
Night Auditor
Breakfree Apartments
08.2024 - 01.2025
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Night Manager
Shangri-La Cairns
08.2022 - 07.2024
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Managed 10 employees in delivering smooth, productive night shift operations.
Night Manager and Night Auditor
Yarra Valley Lodge
04.2021 - 08.2022
- Supervised the entire lodge staff, including the night auditor, and ensured the safety and security of the lodge throughout the night
- Handled customer care inquiries, complaints, and special requests, such as tour planning, recommendations, and arranging early morning breakfasts
- Managed reservation requests and oversaw bar activities and events at the lodge
- Processed invoices for travel agents and guests, as well as balanced travel agent commissions
Education
Master of Business Specialisation in Hospitality - Hospitality And Tourism Management
Stanley College
Perth, WA09-2026
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Generating reports
- Night audit reports
- Punctual and dependable
- End-of-day processes
- Balancing transactions
- Resolving issues
Timeline
Night Auditor
Breakfree Apartments
08.2024 - 01.2025
Night Manager
Shangri-La Cairns
08.2022 - 07.2024
Night Manager and Night Auditor
Yarra Valley Lodge
04.2021 - 08.2022
Master of Business Specialisation in Hospitality - Hospitality And Tourism Management
Stanley College
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