Motivated leader and skilled problem-solver with a strong background in supervision, team building, and customer service. Recognized for implementing positive changes to drive company success. Committed to maximizing employee engagement and performance through effective training, monitoring, and morale-building strategies. Possesses a diverse skill set that extends beyond the venue, capable of handling a wide range of responsibilities.
Hi, I’m
Enya Banfield
Melbourne,VIC
Summary
Overview
8
years of professional experience
Work History
Soak Bar + Beauty
Booking Coordinator
11.2024 - 01.2025
Job overview
- Coordinated daily scheduling and reservations across two salons.
- Responded to client questions related to their profiles and reservations.
- Facilitated arrangements for large party bookings, managing deposits effectively.
- Coordinated email responses and managed phone queries involving business partnerships, bookings, and complaints.
- Directed engagement via Instagram messaging.
- Strengthened promotional strategies with curated events.
Soak Bar + Beauty
Beauty Salon Coordinator
11.2022 - 01.2025
Job overview
- Oversaw staffing coordination during expansion to a second site.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Managed and mitigated guest concerns efficiently.
- Scheduled employees and made sure all shifts had adequate coverage.
- Handled staff development, budgeting and supply ordering.
- Assisted in employee recruitment, hiring and interview processes.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Provided product recommendations and information on salon services
Soak Bar + Beauty
FOH Team Member
11.2021 - 11.2022
Job overview
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Worked with managers to report and resolve customer issues or concerns.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Responded to inquiries and requests made online, by phone and via email.
Hawthorn Central City Breakers
Youth Basketball Assistant Coach
05.2017 - 11.2017
Job overview
- Motivated and encouraged student athletes to make best effort during practices and games.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage
Education
Auburn High School Hawthorn
High School Diploma
2020
University Overview
Skills
- Client Relations
- Training Staff
- Day-To-Day Operations
- Coordination Skills
- Communication Skills
- Bar Experience
- First Aid
- Business Development
- Strong organization
- Client relationship building
- Order tracking
- Schedule management
Certificates and languages
Certificates and languages
- Certified to Provide cardiopulmonary resuscitation (2023)
- Certified to Provide basic emergency life support (2023)
- Certified to Provide First Aid (2023)
- RSA (2021)
- Fluent in both English and French
Languages
English
Native or Bilingual
French
Native or Bilingual
References
References
Carlie Lansdown - Owner - Soak Bar + Beauty
Contact number: +61 414 528 813
Bradley Williams - Owner - Soak Bar + Beauty
Contact number: +61 410 748 065
Timeline
Booking Coordinator
Soak Bar + Beauty
11.2024 - 01.2025
Beauty Salon Coordinator
Soak Bar + Beauty
11.2022 - 01.2025
FOH Team Member
Soak Bar + Beauty
11.2021 - 11.2022
Youth Basketball Assistant Coach
Hawthorn Central City Breakers
05.2017 - 11.2017
Auburn High School
High School Diploma
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