Enya Rose Smith

Duties, skills and responsibilities include:

• Customer service/greeting upon arrival
• Product knowledge
• Ensuring counter is clean and tidy at all times
• Booking clients in for makeovers
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Demonstrating proper use of products to customers
• Remained knowledgeable on latest Mac products through continuous training.
• Answering inquiries face to face and over the phone
• Cross selling beauty products
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Identify specific customer needs and recommend products suited to customer
• Ensuring products are properly displayed on shelves
• Visual merchandising
• Replenish stock as needed
• Assist customers find what they are looking for in store
• Weekly target preparation

Duties, skills and responsibilities include:

• Serving beverages both alcoholic and non-alcoholic
• Serving food
• General cleaning and upkeep of venue
• Operating POS terminal
• Customer service
• Fostered repeat customers by consistently providing efficient, friendly service.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.

I was hired as a Casual at the end of September 2021. I stepped into a management role in the middle of February 2022. I stepped down from management back to a casual as I was commencing uni in February 2023.

Duties, skills and responsibilities included:

• Providing and maintaining exceptional customer service
• Managed inventory control, cash control, and store opening and closing procedures.
• Answering the phone/customer queries
• Managed store employees successfully through proactive communication and positive feedback.
• Establishing strong customer relationships and creating business VIPs
• Completing point of sale opening and closing procedures.
• Calling VIPs for pre-launch appointments
• Running private booking appointments for fittings and latest styles
• Adhering to company policies, procedures and ethics
• Achieving store, individual and group budget goals
• Ordering stock
• Banking/money handling
• Staff training
• Assisted with hiring, training and mentoring new staff members.
• Weekly con calls with all NSW leaders to discuss weekly stats of thee business
• Rotated merchandise and displays to feature new products and promotions.
• Developed and implemented successful staff incentive programs to motivate employees.
• Trained new employees on proper protocols and customer service standards.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Duties, skills and responsibilities included:

• Food running
• Bar maintenance
• Table service
• Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
• Processing orders on the POS system
• Private venue booking arrangements
• Maintaining RSA implementation
• Sunday host at booked events such as baby showers and birthday events

Duties, skills and responsibilities included:

• Food preparation
• Food handling
• Opening and closing the business
• Money handling
• Taking orders via phone and front of house

During my time at Starfish, I acquired appropriate skills to become the store manager.

Duties, skills and responsibilities included:

• Communicating with and assisting customers
• Making and attending appointments with NDIS customers
• Managing staff and delegating duties
• Knowledge on NDIS
• Processing NDIS funded sales
• Conducting NDIS Business audits
• Answering phones
• Making daily phone calls to suppliers, Plan Managers and customers
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managing store website
• Managing store Instagram
• Placing orders with suppliers
• Invoicing accounts
• Trained new employees on proper protocols and customer service standards.
• Banking/money handling
• Interacted well with customers to build connections and nurture relationships.
• Creating content for store website, Instagram and Facebook pages. (Video and photo content).

During my time at Bright Beginning I obtained a Cert III in Early Childhood Education and Care. This then led me to also completing my Diploma in Early Childhood Education and Care. During the completion of my Diploma I was able to step into a Responsible Persons role when required.

Duties, skills and responsibilities included:

• Strong communication skills
• Ability to step into a Responsible Person’s role on a need basis
• Proven ability to establish strong relationships with families and staff
• Capable of observing, planning and programming for children
• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Ability to create safe learning environments for children
• Capable to work under pressure and follow through to task completion
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Promoted sensory development by providing access to different textures.
• Manual handling of equipment
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Effective time management skills
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviours.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Modeled positive behaviour and communication skills for children.

Duties, skills and responsibilities included:

• Assisting customers in meeting their individual needs/wants
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Operating point of sale terminals
• Assisted customers with prompt and polite support in-person and via telephone.
• Working as an effective team member
• Manual handling of stock
• Unpacking deliveries/restocking merchandise to floor

Duties, skills and responsibilities included:

• Assisting the store manager with stock replenishment
• Unpacking deliveries
• Greeted customers in with friendliness and professionalism.
• Merchandising
• Assisting customers with their purchases
• Assisted manager in all aspects of business operations.
• Running errands
• Processing point of sale terminal