Enzo Carrara
Surfers Paradise,QLD
Summary
Accomplished Managing Director with a proven track record at CMI Accessories, specializing in strategic development and operational oversight. Expert in data analysis and customer relationship management, I've significantly enhanced team productivity and efficiency. Renowned for negotiating contracts that yield cost savings and forging strong client relationships, my leadership has directly contributed to increased profitability and market share expansion.
Overview
31
31
years of professional experience
Work History
Owner Operator
MX5 Adventures
Reedy Creek, QLD
06.2019 - 12.2022
- Coordinated with marketing department on advertising initiatives aimed at increasing revenue growth.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Greeted customers, answered their questions and provided information about car rental services.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Explained policies and reviewed documentation to obtain signatures.
- Responded promptly to customer inquiries via phone or email.
- Performed basic maintenance such as checking tire pressure, fluid levels.
- Collected money, provided change and recorded transactions on receipts.
- Ensured that all safety regulations were followed when handling vehicles.
- Updated and maintained rental agreement files and documents.
- Drafted contracts, explained terms to customers and acquired signatures.
- Processed customer reservations and payments.
- Processed rentals and collected associated payments.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Managing Director
CMI Accessories
Reedy Creek, QLD
02.2003 - 09.2022
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated effectively with a diverse team to achieve targets.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by customers for providing exceptional customer service.
- Identified the needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Achieved cost savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Evaluated staffing needs based on organizational goals and objectives, and recruited personnel accordingly.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Organized marketing campaigns to promote new products and services offered by the company.
- Executed comprehensive opening, closing, and shift change duties daily to uphold operational standards.
- Performed sales and support activities to meet client needs, and maintain service levels.
- Reviewed financial statements, and sales or activity reports to measure productivity, or goal achievement.
- Implemented campaigns and promotions to help with developing goods and services.
- Formed and sustained strategic relationships with clients.
- Identified potential risks associated with operations, and developed mitigation strategies.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Forecasted customer demand is used to set prices or credit terms for goods or services.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Analyzed industry trends to identify opportunities for expanding market share.
- Appraised inventory levels on a frequent basis, ordering new merchandise to keep quantities well-stocked.
- Contributed to profitability through expense control and pricing practices for products and services.
- Increased efficiency, effectiveness, and profitability by managing team productivity, costs, and budgets.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Prepared staff work schedules, and assigned team members to specific duties.
- Monitored the financial performance of the organization and initiated corrective actions as needed.
- Monitored shipments and obtained clearance from customs and other agencies.
- Cleared goods through customs and verified delivery to client destinations.
- Handled shipment coordination for products beginning in country of origin and ending at final destination.
- Coordinated with customs brokers to ensure timely clearance of shipments.
- Negotiated and executed contracts with overseas suppliers to ensure timely delivery of goods.
- Handled customer inquiries regarding shipment status or delays due to customs issues.
Managing Director
Optus World
Mermaid Beach, QLD
02.1992 - 06.2004
- Updated and maintained databases with current information.
- Trained with experienced franchisees to learn ins-and-outs of business and corporate requirements.
- Boosted business with successful marketing strategies and customer appreciation events.
- Collaborated closely with corporate headquarters on initiatives related to branding or product development.
- Developed and implemented a marketing strategy to increase customer loyalty and brand awareness.
- Built partnerships with organizations in the community to promote the brand's visibility.
- Set goals for each store based on past performance data and future projections.
- Delegated work to staff, setting priorities and goals.
- Set up new employees in the payroll system ensuring all paperwork was completed accurately.
- Processed payroll data and maintained accurate records of employee time, wages, deductions, taxes, benefits, and other information.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained high standards of store presentation and visual merchandising.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Managed daily operations of the store, including opening and closing procedures.
Education
Bachelor of Science - Mechanical Engineering
RMIT University
Melbourne, VIC12-1990
Skills
- Data analysis
- Budget management
- Operational oversight
- Strategic Development
- Contract negotiation
- Customer relationship management
- Problem solving
- Marketing campaign management
- Creative thinking
- Workforce planning
- Staff management
Affiliations
- Meeting new people and experiencing different cultures as I have traveled the world
- Ocean Sailing and Social Sailing on the Gold Coast and Brisbane.
- Spending Quality time with Family and Friends
Languages
Italian
Native/ Bilingual
Current Goal
- To achieve a work life balance that lets me be productive and contribute to my community while having time for my family.
References
References available upon request.
Timeline
Owner Operator
MX5 Adventures
06.2019 - 12.2022
Managing Director
CMI Accessories
02.2003 - 09.2022
Managing Director
Optus World
02.1992 - 06.2004
Bachelor of Science - Mechanical Engineering
RMIT University
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