- Hiking
- Running
- Playing Sports
- Learning new cooking techniques and expanding my culinary skills
- Music
Enzo Failla
Melbourne,VIC
Summary
Dynamic and results-driven leadership professional with extensive expertise in operations management, talent development, stakeholder engagement, and program administration. A proven leader in culture development, change management, and process improvement, with a passion for mentoring and coaching emerging leaders. Adept at strategic planning, community engagement, budget management, and high-performance program execution. A highly effective communicator skilled in collaborating with internal and external stakeholders. Committed to fostering an inclusive, supportive, and high-achieving environment that enables teams to reach their full potential.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operations Manager
Federal Express (FedEx)
01.2008 - Current
- Lead daily operations, resource planning, and strategic delivery management for large-scale logistics teams.
- Oversee budgeting, cost control, and vendor contract negotiations, ensuring financial efficiency and operational excellence.
- Drive process improvement initiatives to enhance efficiency, customer satisfaction, and service reliability.
- Recruit, mentor, and develop leadership talent, fostering a culture of continuous learning and high performance.
- Collaborate with cross-functional teams, community stakeholders, and corporate leadership to align business objectives with strategic goals.
- Successfully managed the transition and integration of operational teams during FedEx/TNT national merger June 2020
Assistant Coach
Western Jets – COATES Talent League
01.2023 - Current
- Assisted in developing training programs that enhanced player skills and team performance.
- Analyzed game footage to identify areas for improvement and develop strategic plans.
- Provided feedback and support to athletes during practices and competitions, fostering confidence.
- Monitored individual athlete progress, ensuring adherence to personal development goals.
- Organized team-building activities to improve cohesion and communication among players.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Program administration support in the progression of emerging athletes within the AFL pathway system.
- Provide mentorship and leadership to young athletes, ensuring their physical, emotional, and social development aligns with professional football standards.
- Assist in event coordination, facility management, and media engagement, promoting the program through digital and traditional channels.
Senior Customer Service Agent
One Call Team
01.2004 - 01.2008
- Managed key accounts across automotive, health, and textiles industries, providing tailored service solutions.
- Worked closely with external teams to eliminate clearance delays, ensuring smooth international shipping operations.
Product Manager
Yamaha Music Australia
01.2001 - 01.2004
- Led sales, marketing, inventory planning, and supply chain management for musical products across Australia and New Zealand.
- Conducted in-store training, product seminars, and staff education to improve customer service and product knowledge.
- Worked closely with global manufacturing teams in Japan and Switzerland to optimize product availability.
Education
Bachelor of Business -
Victoria University of Technology
01.1998
Skills
- Leadership & People Management
- Talent Identification & Development
- Program Administration & Logistics
- Stakeholder Engagement & Community Relations
- Budgeting & Financial Management
- Strategic Planning & Change Management
- Process Improvement & Operational Efficiency
- Mentorship, Training & Coaching
- Event & Facility Management
- Digital & Social Media Coordination
Certification
- AFL Level 2 Accredited Coach
- Certificate IV in Training and Assessment
- Leadership & Development Programs:
- Lead Forward Co-Facilitator, Ramp Up Mentor, Linc Up Mentee (2020–Present)
- Culture Ambassador, FedEx Australia Pty Ltd (2019)
- Transition Network Team Member – FedEx/TNT National Integration Project (2018)
- FedEx Leadership Principles Program, Guangzhou, China (2008)
- FedEx GOLD (Growth, Opportunity, Leadership, Development) Certified (2006)
- “Purple Promise” Award for Excellence in Client Relationship Management (2006)
Interests
Timeline
Assistant Coach
Western Jets – COATES Talent League
01.2023 - Current
Operations Manager
Federal Express (FedEx)
01.2008 - Current
Senior Customer Service Agent
One Call Team
01.2004 - 01.2008
Product Manager
Yamaha Music Australia
01.2001 - 01.2004
Bachelor of Business -
Victoria University of Technology