Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Enzo Failla

Melbourne,VIC

Summary

Dynamic and results-driven leadership professional with extensive expertise in operations management, talent development, stakeholder engagement, and program administration. A proven leader in culture development, change management, and process improvement, with a passion for mentoring and coaching emerging leaders. Adept at strategic planning, community engagement, budget management, and high-performance program execution. A highly effective communicator skilled in collaborating with internal and external stakeholders. Committed to fostering an inclusive, supportive, and high-achieving environment that enables teams to reach their full potential.


Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Manager

Federal Express (FedEx)
01.2008 - Current
  • Lead daily operations, resource planning, and strategic delivery management for large-scale logistics teams.
  • Oversee budgeting, cost control, and vendor contract negotiations, ensuring financial efficiency and operational excellence.
  • Drive process improvement initiatives to enhance efficiency, customer satisfaction, and service reliability.
  • Recruit, mentor, and develop leadership talent, fostering a culture of continuous learning and high performance.
  • Collaborate with cross-functional teams, community stakeholders, and corporate leadership to align business objectives with strategic goals.
  • Successfully managed the transition and integration of operational teams during FedEx/TNT national merger June 2020

Assistant Coach

Western Jets – COATES Talent League
01.2023 - Current


  • Assisted in developing training programs that enhanced player skills and team performance.
  • Analyzed game footage to identify areas for improvement and develop strategic plans.
  • Provided feedback and support to athletes during practices and competitions, fostering confidence.
  • Monitored individual athlete progress, ensuring adherence to personal development goals.
  • Organized team-building activities to improve cohesion and communication among players.
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.
  • Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
  • Program administration support in the progression of emerging athletes within the AFL pathway system.
  • Provide mentorship and leadership to young athletes, ensuring their physical, emotional, and social development aligns with professional football standards.
  • Assist in event coordination, facility management, and media engagement, promoting the program through digital and traditional channels.

Senior Customer Service Agent

One Call Team
01.2004 - 01.2008
  • Managed key accounts across automotive, health, and textiles industries, providing tailored service solutions.
  • Worked closely with external teams to eliminate clearance delays, ensuring smooth international shipping operations.

Product Manager

Yamaha Music Australia
01.2001 - 01.2004
  • Led sales, marketing, inventory planning, and supply chain management for musical products across Australia and New Zealand.
  • Conducted in-store training, product seminars, and staff education to improve customer service and product knowledge.
  • Worked closely with global manufacturing teams in Japan and Switzerland to optimize product availability.

Education

Bachelor of Business -

Victoria University of Technology
01.1998

Skills

  • Leadership & People Management
  • Talent Identification & Development
  • Program Administration & Logistics
  • Stakeholder Engagement & Community Relations
  • Budgeting & Financial Management
  • Strategic Planning & Change Management
  • Process Improvement & Operational Efficiency
  • Mentorship, Training & Coaching
  • Event & Facility Management
  • Digital & Social Media Coordination

Certification

  • AFL Level 2 Accredited Coach
  • Certificate IV in Training and Assessment
  • Leadership & Development Programs:
  • Lead Forward Co-Facilitator, Ramp Up Mentor, Linc Up Mentee (2020–Present)
  • Culture Ambassador, FedEx Australia Pty Ltd (2019)
  • Transition Network Team Member – FedEx/TNT National Integration Project (2018)
  • FedEx Leadership Principles Program, Guangzhou, China (2008)
  • FedEx GOLD (Growth, Opportunity, Leadership, Development) Certified (2006)
  • “Purple Promise” Award for Excellence in Client Relationship Management (2006)

Interests

  • Hiking
  • Running
  • Playing Sports
  • Learning new cooking techniques and expanding my culinary skills
  • Music

Timeline

Assistant Coach

Western Jets – COATES Talent League
01.2023 - Current

Operations Manager

Federal Express (FedEx)
01.2008 - Current

Senior Customer Service Agent

One Call Team
01.2004 - 01.2008

Product Manager

Yamaha Music Australia
01.2001 - 01.2004

Bachelor of Business -

Victoria University of Technology
Enzo Failla