Enzo Othman
Liverpool,NSW
Summary
Ability to provide effective development and encourage teams in retail. Stores, using strong interpersonal skills, to drive business efficiency and meet KPI's. An ambitious and motivational leader with over Ten years of retail experience in a management role. Able to develop a high performing team by identifying and encouraging team members' skills, strengths and weaknesses. Cluster management, overseeing multiple sites, improving visual merchandising and overseeing store structures are a few of the skills that will be implemented in the role.
Overview
11
11
years of professional experience
Work History
Business Manager
Simon Curwood
01.2024 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Cultivated a high-performance team through targeted recruitment efforts, training programs, and performance management systems.
Store Manager
Tiffany & Company
06.2023 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Michael Hill Jewellers
09.2019 - 06.2023
- Minimized turnover through effective training and employee engagement programs
- Maximized branch revenue by optimizing daily operations
- Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion
- Expanded business, developed revenue and managed market gains
- Hired talented, trainable team members and drove new business strategies to grow revenues
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Business Operations Manager
Pure Metals Australia
03.2017 - 08.2019
- Oversaw company operations, customer service, resource management and profitability
- Directed business operation processes and developed policies
- Provided leadership, direction and strategic planning for business unit operations
- Provided extensive training to newly hired employees and explained corporate policies and processes, helping to educate each on job duties and daily tasks
- Demonstrated excellent network and relationship building with both external and internal customers
- Plus, further five years in retail management at Sydney jewellers Leader, developer, coach, mentor.
- Created effective sales promotions and marketing strategies to deliverer $4Million in sales.
Manager of Operations
Diooro
12.2013 - 03.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
James Busby High School
Liverpool, NSW11.2013
Skills
- Staff Management
- Team Building and Leadership
- Process Improvement
- Client Relationship Management
- Recruiting and Hiring
- Performance Evaluations
- Budget Creation
- Issue Resolution
- Decision Making
- Customer Service Management
- Sales Tracking
- Management Team Building
- Team Leadership
- Staff Development
- Financial Management
- Employee Management
Timeline
Business Manager
Simon Curwood
01.2024 - Current
Store Manager
Tiffany & Company
06.2023 - 01.2024
Store Manager
Michael Hill Jewellers
09.2019 - 06.2023
Business Operations Manager
Pure Metals Australia
03.2017 - 08.2019
Manager of Operations
Diooro
12.2013 - 03.2017
High School Diploma -
James Busby High School
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