Enzo Pantano

• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Greeted customers and provided excellent customer service.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Processed payments accurately and efficiently with POS system.
• Assisted in setting up the bar for service shift.
• Resolved customer complaints in a professional manner.
• Performed opening and closing duties including restocking supplies.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Participated in weekly team meetings to discuss goals and objectives set by management.

Immediate Family Member ill health & Passing.

Worked for the City of Vancouver as a Groundsperson during this time on a contract work.

• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
• Handled mail and package deliveries, keeping items secure.
• Directed incoming calls and messages to appropriate staff or residents.
• Maintained guest privacy and building reputation by keeping information confidential.
• Arranged special accommodations for guests to enhance visitor experiences.
• Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
• Assisted in arranging for restaurant reservations and limousines upon guest request.
• Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
• Gave clear directions to local museums, restaurants and places of interest to patrons.
• Made reservations for spa treatments, restaurants and golf tee times.
• Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Built and maintained productive relationships with employees.

Operated own Landscaping & Gardening Business during this time.

• Verified proper handling and routing of communications and classified data.
• Evaluated systems, identified issues and developed appropriate solutions.
• Directed clients and guests to correct departments, rooms and staff members.
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
• Resolved customer complaints or answered customers' questions.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Guided employees in handling difficult or complex problems.
• Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
• Explained company personnel policies, benefits and procedures to employees or job applicants.
• Filtered emails based on importance and escalated issues to leadership.
• Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

• Responded to guests, including email, telephone and in-person inquiries.
• Resolved guest challenges and complaints by applying resourceful and actionable solutions.
• Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering building or telephoning.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed customer complaints and rectified issues to complete satisfaction.
• Assisted guests in answering questions and completing check-in and check-out processes.
• Worked with front desk, room service, housekeeping, maintenance and security to meet all guest needs.
• Checked hotel members and guests in promptly for appointments.
• Greeted guests upon arrival and assisted with luggage to their rooms.
• Delivered messages from front desk staff to guests throughout the day.
• Inspected guest rooms prior to check-in to ensure they met quality standards.
• Conducted daily inspections of public areas to ensure they are well maintained.
• Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
• Escorted VIP's to their rooms as needed.
• Provided directions and information about the hotel, local attractions, and available services.
• Provided concierge services such as making restaurant reservations or providing transportation arrangements for guests when requested.
• Assisted guests with disabilities in safely maneuvering through lobby and accessing hotel rooms.
• Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
• Hailed taxis and arranged comfortable transportation for hotel guests.
• Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
• Assisted with loading and unloading of vehicles, ensuring that all items were safely transported to their destination.
• Arranged private or taxi transportation for residents and guests, gathered packages and delivered personal belongings to resident apartments.

• Poured & served beers & highball drinks to guests for each event, Hockey games & Concerts.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Setting up bar for start of the shift, stocking items & preparing for drinks service.
• Processed transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
• Greeted customers and provided excellent customer service.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Maintained inventory of liquor, beer, wine, and other beverage items.
• Provided drink suggestions to customers based on their preferences.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Performed opening and closing duties including restocking supplies.
• Adhered to state regulations regarding serving alcohol responsibly.

• Operated cash registers to process customer payments.
• Developed creative recipes for signature coffees or blended drinks unique to the cafe.
• Adhered to health department regulations concerning sanitation standards.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Monitored inventory levels of supplies and restocked when necessary.
• Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
• Labeled containers of milk for use in coffee drinks according to expiration dates.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Ground beans for espresso shots according to individual customer specifications.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Followed safety procedures while operating machinery such as grinders and espresso machines.
• Kept up-to-date records of sales transactions using point-of-sale systems.