Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Enzo Vergaray

Enzo Vergaray

Redfern,NSW

Summary

Enthusiastic leader or team player willing to find the best solutions to issues. I learn things very differently and allow myself to teach it to others, implement or develop documentation for the team. I prioritize learning above all else and love a company that allows people to learn as well as committed to delivering a high level of service to each and every individual.

Overview

13
13
years of professional experience

Work History

Personal Assistant

Damned by Design
Redfern, NSW
03.2022 - Current
  • Measured garments and assessed clothing on customers to determine proper fitting and necessary alterations.
  • Repaired or replaced pockets, zippers, snaps, buttons and lining with sewing machines and hand stitching.
  • Maintained inventory of sewing supplies and informed manager when supplies fell below acceptable volumes.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Analyzed data and metrics from various social media platforms to determine effectiveness of campaigns.
  • Developed content calendars for upcoming campaigns, ensuring alignment with overall marketing strategy.

Brand Ambassador & Warehouse Manager

Vivaz Dance Shoes
Rosebery, NS
05.2023 - 09.2023
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing daily picking and packing tasks.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Shared feedback and ideas with management to improve processes.
  • Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Conversed with customers to share information about products and services.

Gym Manager

City Gym Sydney
Darlinghurst, NSW
07.2022 - 03.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Reviewed financial statements and sales or activity reports to measure productivity.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Enhanced customer service and satisfaction through policy and procedural changes.

Group Fitness Manager

Fitness Playground
Surry Hills, NSW
12.2019 - 06.2022
  • Implemented clear goals and training for each employee and tracked his or her progress carefully, providing support, guidance and information to strengthen skills needed to accomplish tasks.
  • Managed group fitness scheduling, covers and point of contact for members inquiries.
  • Developed and maintained excellent member relationships to promote facility offerings.
  • Conducted needs assessments and surveys to determine interest in wellness and fitness programs.
  • Developed and implemented department performance guidelines, work instructions and standard operating procedures.

Studio Manager

Gem Dance Studio
Edmonton, CANADA
03.2016 - 03.2022
  • Monitored business expenditure and adjusted budgets and operational plans to maximize growth and opportunities.
  • Implemented standard operating procedures, training programs and office management systems to train staff and streamline workflows.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Established favorable relationships with contractors and collaborated with staff to maximize customer satisfaction.
  • Hired and trained new department managers to increase team oversight and productivity.

Studio Manager

Connection Studios Sydney
Surry Hills, NSW
08.2019 - 12.2021
  • Trained new employees and maintained healthy staff morale through consistent coaching and team building.
  • Developed from scratch the company's policies and procedures and then proceeded to train all employees on these critical details.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited and trained new employees to meet job requirements.
  • Identified business issues, creating customized solutions for individual problems.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.

Medical Office Assistant

Coast Medical Clinic
Vancouver, BC
11.2017 - 05.2019
Vivaz
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Registered patients and scheduled appointments.

Medical Office Assistant

Capital City Women's Centre
Edmonton, Alberta
02.2014 - 10.2017
  • Maintained confidentiality of records relating to clients' treatment
  • Submitted diagnosis and procedure codes for insurance companies.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Maintained smooth flow of examinations to keep appointments on schedule.
  • Scheduled and confirmed patient appointments and consultations.

Medical Office Assistant

Brentwood Medical Clinic
Edmonton, Alberta
03.2011 - 11.2023
  • Registered patients and scheduled appointments.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled tests, lab work, x-rays and surgeries for patients based on physician orders.
  • Cleaned and disinfected exam tables, trays and lamps to comply with infection control policy.

Education

Diploma - Leadership And Management

Greenwich College
Sydney

Diploma - Medical Office Administrator

Reeve's College
Canada

Skills

  • Customer Service
  • Relationship Building
  • Team Management
  • People Skills
  • Interpersonal Skills
  • MindBody
  • Xplor
  • Google Suite
  • Shopify
  • Microsoft 365
  • Sumtracker

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Brand Ambassador & Warehouse Manager

Vivaz Dance Shoes
05.2023 - 09.2023

Gym Manager

City Gym Sydney
07.2022 - 03.2023

Personal Assistant

Damned by Design
03.2022 - Current

Group Fitness Manager

Fitness Playground
12.2019 - 06.2022

Studio Manager

Connection Studios Sydney
08.2019 - 12.2021

Medical Office Assistant

Coast Medical Clinic
11.2017 - 05.2019

Studio Manager

Gem Dance Studio
03.2016 - 03.2022

Medical Office Assistant

Capital City Women's Centre
02.2014 - 10.2017

Medical Office Assistant

Brentwood Medical Clinic
03.2011 - 11.2023

Diploma - Leadership And Management

Greenwich College

Diploma - Medical Office Administrator

Reeve's College

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Enzo Vergaray