Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Eoghan Daly

Sydney,NSW

Overview

9
9
years of professional experience
1
1
Certification

Work History

Leisure Curator

Crystalbrook Riley Hotel
Cairns, QLD
09.2023 - 12.2023
  • Greeted guests upon arrival, answered inquiries and provided information about hotel services.
  • Checked in guests using established procedures, verified guest identification and credit card information.
  • Responded to customer complaints and addressed issues promptly and professionally.
  • Assisted with luggage storage and transportation when requested by guests.

Business Relationship Assistant (Telemarketing Sales)

The Tax Institute
Sydney, NSW
05.2023 - 07.2023
  • Exceeded sales targets and activity metrics: KPIs at the level of 170% and hundreds of new clients
  • Presented, promoted and sold products and services using solid arguments to existing and prospective customers
  • Performed cost-benefit and needs analysis of existing and potential customers to meet their needs
  • Answered questions, comments, concerns relating to our services and products
  • Worked to stay up-to-date regarding products and o8erings.

Clerical Officer

An Garda Síochána (Irish Police Force)
Dublin, Ireland
07.2021 - 04.2023
  • Create and managed my own files
  • Ensured investigations were being progressed
  • Create reports for the Commissioner regarding court updates and trials
  • Support line manager and colleagues.

Shift Supervisor

Gala Shop
Limerick, Ireland
03.2021 - 07.2021
  • Manage daily schedules, employee shifts, and time-off requests
  • Assign duties to employees and oversee their progress
  • Count cash at the end of the shift
  • Train and integrate new workers.

Front Office Agent

Dunraven Arms Hotel
Limerick, Ireland
11.2020 - 03.2021
  • Answered guest inquiries regarding hotel services, amenities, and local attractions.
  • Greeted guests upon arrival and provided assistance with check-in procedures.
  • Provided concierge services such as making restaurant reservations, arranging transportation, and providing directions to local destinations.
  • Promoted hotel services and facilities to guests during their stay.

Hotel Management Trainee

Park Plaza Hotels Europe
London, England
07.2018 - 10.2020
  • Support Functions (Reservations, Revenue, Sales)
  • Front Desk (Duty Manager, Guest Relations, Reception)
  • F&B (Chino Latino - Fine Dining Restaurant, Room Service, Executive Lounge)
  • Meeting and Events (Planning, Sales, Operations).

Operations Placement

Sheraton Brussels Hotel - Marriott International
Brussels, Belgium
06.2015 - 06.2016
  • Four department rotation: F&B, Housekeeping, Kitchen and Cost Control.

Education

BBS International Hotel Management -

University of Galway
01.2021

Skills

  • Time management
  • Organizational skills
  • Problem-solving
  • Attention to detail
  • Adaptability
  • Communication
  • Interpersonal skills
  • Customer service
  • Teamwork
  • Microsoft Office Suite

Certification

RSA QLS, White Card, Full Driving Licence

References

  • Amar Maglic, Rooms Division Manager - Crystalbrook RIley Hotel, amar.maglic@crystalbrookcollection.com
  • Brian Martin, Business Relationship Manager - The Tax Institute, BrianMartin@taxinstitute.com.au

Timeline

Leisure Curator

Crystalbrook Riley Hotel
09.2023 - 12.2023

Business Relationship Assistant (Telemarketing Sales)

The Tax Institute
05.2023 - 07.2023

Clerical Officer

An Garda Síochána (Irish Police Force)
07.2021 - 04.2023

Shift Supervisor

Gala Shop
03.2021 - 07.2021

Front Office Agent

Dunraven Arms Hotel
11.2020 - 03.2021

Hotel Management Trainee

Park Plaza Hotels Europe
07.2018 - 10.2020

Operations Placement

Sheraton Brussels Hotel - Marriott International
06.2015 - 06.2016

BBS International Hotel Management -

University of Galway

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Eoghan Daly