Eoghan Daly
Sydney,NSW
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leisure Curator
Crystalbrook Riley Hotel
Cairns, QLD
09.2023 - 12.2023
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Responded to customer complaints and addressed issues promptly and professionally.
- Assisted with luggage storage and transportation when requested by guests.
Business Relationship Assistant (Telemarketing Sales)
The Tax Institute
Sydney, NSW
05.2023 - 07.2023
- Exceeded sales targets and activity metrics: KPIs at the level of 170% and hundreds of new clients
- Presented, promoted and sold products and services using solid arguments to existing and prospective customers
- Performed cost-benefit and needs analysis of existing and potential customers to meet their needs
- Answered questions, comments, concerns relating to our services and products
- Worked to stay up-to-date regarding products and o8erings.
Clerical Officer
An Garda Síochána (Irish Police Force)
Dublin, Ireland
07.2021 - 04.2023
- Create and managed my own files
- Ensured investigations were being progressed
- Create reports for the Commissioner regarding court updates and trials
- Support line manager and colleagues.
Shift Supervisor
Gala Shop
Limerick, Ireland
03.2021 - 07.2021
- Manage daily schedules, employee shifts, and time-off requests
- Assign duties to employees and oversee their progress
- Count cash at the end of the shift
- Train and integrate new workers.
Front Office Agent
Dunraven Arms Hotel
Limerick, Ireland
11.2020 - 03.2021
- Answered guest inquiries regarding hotel services, amenities, and local attractions.
- Greeted guests upon arrival and provided assistance with check-in procedures.
- Provided concierge services such as making restaurant reservations, arranging transportation, and providing directions to local destinations.
- Promoted hotel services and facilities to guests during their stay.
Hotel Management Trainee
Park Plaza Hotels Europe
London, England
07.2018 - 10.2020
- Support Functions (Reservations, Revenue, Sales)
- Front Desk (Duty Manager, Guest Relations, Reception)
- F&B (Chino Latino - Fine Dining Restaurant, Room Service, Executive Lounge)
- Meeting and Events (Planning, Sales, Operations).
Operations Placement
Sheraton Brussels Hotel - Marriott International
Brussels, Belgium
06.2015 - 06.2016
- Four department rotation: F&B, Housekeeping, Kitchen and Cost Control.
Education
BBS International Hotel Management -
University of Galway
01.2021
Skills
- Time management
- Organizational skills
- Problem-solving
- Attention to detail
- Adaptability
- Communication
- Interpersonal skills
- Customer service
- Teamwork
- Microsoft Office Suite
Certification
RSA QLS, White Card, Full Driving Licence
References
- Amar Maglic, Rooms Division Manager - Crystalbrook RIley Hotel, amar.maglic@crystalbrookcollection.com
- Brian Martin, Business Relationship Manager - The Tax Institute, BrianMartin@taxinstitute.com.au
Timeline
Leisure Curator
Crystalbrook Riley Hotel
09.2023 - 12.2023
Business Relationship Assistant (Telemarketing Sales)
The Tax Institute
05.2023 - 07.2023
Clerical Officer
An Garda Síochána (Irish Police Force)
07.2021 - 04.2023
Shift Supervisor
Gala Shop
03.2021 - 07.2021
Front Office Agent
Dunraven Arms Hotel
11.2020 - 03.2021
Hotel Management Trainee
Park Plaza Hotels Europe
07.2018 - 10.2020
Operations Placement
Sheraton Brussels Hotel - Marriott International
06.2015 - 06.2016
BBS International Hotel Management -
University of Galway