Eoin Fitzpatrick

• Streamlined operational processes to enhance efficiency across multiple departments.
• Coordinated logistics for product distribution, ensuring timely delivery and reduced delays.
• Monitored inventory levels and implemented reorder strategies to maintain stock accuracy.
• Assisted in developing training materials for new staff to improve onboarding experience.
• Utilized ERP systems to track order processing and optimize workflow efficiency.
• Collaborated with cross-functional teams to resolve operational issues and improve communication.
• Supported management in identifying process improvements that enhanced overall performance.
• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Collected, arranged, and input information into database system.
• Improved operational efficiency by streamlining processes and implementing new systems.

• Utilized CRM software to track interactions and manage customer accounts efficiently.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Monitored customer feedback to identify trends and enhance service quality.
• Collaborated with cross-functional teams to resolve complex customer issues promptly.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.

• Provided technical support to clients, resolving inquiries and issues efficiently.
• Collaborated with cross-functional teams to enhance system functionality and user experience.
• Assisted in troubleshooting software problems, ensuring timely resolution for end-users.
• Maintained accurate documentation of support processes and client interactions for continuous improvement.
• Contributed to training sessions for new staff, sharing knowledge on tools and best practices.
• Hosted onboarding sessions for new clients

• Collaborated with cross-functional teams to enhance project outcomes and efficiency
• Developed training materials to support knowledge transfer among team members
• Conducted thorough research to stay current with industry trends and advancements
• Facilitated workshops to improve team understanding of complex concepts
• Supported quality assurance efforts by ensuring compliance with established protocols
• Mentored junior team members, contributing to their professional growth and development.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
• Reviewing all ad submissions to ensure they abide by creative, legal and technical requirements
• Managing the approval tool queue and priorities all ad reviews within the identified team SLAs
• Liaising with teams across a number of different markets
• Working with teams to troubleshoot approval errors and identify workflow best practices

This role involved handling, analysing, and interpreting data in a digital platform for a multinational client, according to business processes and policies, with the key goal of improving user experience, identifying gaps, developing methods for a more e#ective implementation of current processes and policies, optimising both workflow and accuracy in project-oriented tasks.
Responsibilities included :

- Assisting our community and helping resolve inquiries empathetically, accurately and on time
- Responding to user inquiries with high quality, speed, empathy and accuracy
- Using market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users - Becoming and remaining knowledgeable about client’s products and community standards
- Making well balanced decisions and being personally driven to be an effective advocate for our community
- Displaying a strong commitment to doing what’s right for our community in supporting the client’s mission

- Investigating and resolving issues that are reported on clients site such as requests for account support and reports of potentially abusive content - Gathering, analysing and utilising relevant data to develop ways to improve the overall user experience on the site
- Enforcing Client’s Terms of Use by carefully monitoring reports of abuse on the site
- Reviewing the reported content within agreed turnaround times and standards of quality

- Identifying inconciencies in workflows and suggest solutions
- Recognising trends and patterns, and escalating issues outside the company policy to the global team