Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eoin Gorman

Summary

I am seeking full-time, part-time or casual work which will allow me to utilise my acquired skills and engage in new experiences to further develop my skill set. I work well within a team environment, having built professional relationships built on trust, reliability and communication. I have a confident professional manner and my study of Information Technology makes my computer skills a benefit in all areas of the modern workforce. I am very motivated to bring my skills to a new work environment and benefit from what I may learn in return.

Overview

6
6
years of professional experience

Work History

Hardship Officer

Westpac Bank
03.2023 - Current
  • Assessed customers' financial situation, to find and tailor the best solution to help those customers experiencing financial difficulty
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Empathetically engage with Borrowers who have been referred for Hardship assistance via numerous channels
  • Process all approved or declined applications as per the Bank’s policies & procedures

Administrative Assistant

Caliber
02.2022 - 01.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Candidate Experience Officer

Adecco
02.2021 - 02.2022
  • Conducted interviews with participants to assess eligibility.
  • Gathered data and insights from participants during interviews.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with candidates through email and telephone.
  • Complied with privacy guidelines and government legislation.

Member engagement specialist

Royal Automobile Club Queensland
02.2019 - 02.2021
  • Taking inbound call.
  • Helped with customer enquires.
  • Sold a wide variety of products.
  • Resolved customer complaints.
  • Collected payments from clients and updated account balances.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Call Centre Operator

Concentrix Services
05.2018 - 09.2018
  • Providing advice to clients.
  • Directing queries.
  • Resolving helpdesk enquiries.
  • Technical support.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Diploma - Diploma of IT And Networking

Holmesglen Institute
Melbourne, VIC

Completed Year 12 at Kenmore State High school -

2010

Skills

  • Technical support
  • Call center customer service
  • Call etiquette understanding
  • High-volume call centers
  • Product Knowledge
  • Payment processing
  • Customer Service
  • Interviewing Techniques
  • Administrative skills
  • Candidate pipeline management

References

Shane Legg: Trainer/Manager Concentrix

Shane.legg1@gmail.com

Jodi Webster: Manager at RACQ

jodi.webster@racq.com.au

Talin Thomson: Manager at Adecco

0499202624 | talin.thomson@adecco.com.au

Timeline

Hardship Officer

Westpac Bank
03.2023 - Current

Administrative Assistant

Caliber
02.2022 - 01.2023

Candidate Experience Officer

Adecco
02.2021 - 02.2022

Member engagement specialist

Royal Automobile Club Queensland
02.2019 - 02.2021

Call Centre Operator

Concentrix Services
05.2018 - 09.2018

Diploma - Diploma of IT And Networking

Holmesglen Institute

Completed Year 12 at Kenmore State High school -

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Eoin Gorman