Eowyn Underhill-Mackenie
West Rockhampton,Queensland
Summary
Im a hardworkIng bartender wIth extensIve knowledge of spIrits, beers and cocktail making. i enjoy socialising with customers in a friendly and open manner. I'm also reliable person who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Bartender
The Lionleigh Hotel
11.2020 - Current
- Served high customer volumes during events like drag night, large trivia's and functions
- Performed opening and closing duties, printing end of day reports, setting up for and packing up after shifts, counting tills.
- Training new staff in processes of the establishment and everything works from customer service to cleaning protocols
- Poured beers and creating cocktails, bistro work like running meals and attending to customer needs
- Regularly cleaning and sanitizing bar areas, bistro areas and pokie rooms.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
Kitchen Hand
Bella Via Café
10.2019 - 03.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease
- Followed proper handling and sanitation procedures to comply with food safety standards and protocol whilst preparing foods
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
Education
Grade 12 -
Rockhampton State High School
Rockhampton, QLD2022
Skills
- Guest Satisfaction
- Cash Register Operation
- Attending Multiple Patrons
- Responsible Alcohol Service
- Suggestive Selling
- Bar managing
- Food and Beverage Management in the bistro
- Maintaining a Clean Work spaces
- Clear and Effective Communication with coworkers and customers
Timeline
Bartender
The Lionleigh Hotel
11.2020 - Current
Kitchen Hand
Bella Via Café
10.2019 - 03.2020
Grade 12 -
Rockhampton State High School
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