Epalahame Palu

Responded to diverse call outs.

Collaborated with QPS to manage location-based POI.

Identified hazards and communicated them to the appropriate department.

Successfully deescalated tense situations involving troubled individuals.

• Developed a comprehensive system to prevent internal fraud and losses.
• Supported managers in conducting investigative processes.
• Develop an effective loss prevention programme to apprehend/deter customer theft whether it was to show presence on floor or monitoring CCTV
• Ensuring our security systems are maintained
• Developing an effective LP programme to apprehend and deter customer theft
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• Attending to store call outs and dealing with shoplifting/breaches of trespass
• De-escalated confrontations with effective problem-solving skills.
• Ensure the right process of mall lockdown is carried out
• Monitoring CCTV observing/reviewing footage tracking VOI/POI liaising and updating the front line team on floor
• Consistently performed effectively within dynamic, fast-paced environments.
• Oversaw safety compliance for on-site work.
• Managed access control systems.
• Implemented standard operating procedures during new staff training sessions.

• Dealing with customer's inquiries/complaints
• Handling cash, sales and refunds
• Making sure all tills and self-checkouts cash up amounts were all balanced with no shortage on tills
• Joined the operations team and dealt with loss prevention shrinkage/shoplifts
• Stock count/investigating stock shortage

• Packing online groceries order
• Attention to detail to ensure orders are correct
• Time management skills to achieve orders are dispatched and delivered on time