EPARAMA NAINOKA ROKOSAWA
Carrington,NSW
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Newko Spar
09.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Crew Member
McDonalds
08.2023 - 05.2024
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Social Media Coordinator
EVERY NATIONS
02.2023 - 07.2023
- Enhanced online engagement with the creation of compelling content for various platforms.
Delivery Boy & Sales Assistance
Divine Blooms Fiji
01.2021 - 02.2023
- The duties that I had performed at divine blooms Fiji were to deliver flowers to our valued customers and to help out on the day-to-day sales activities
Youth Treasurer
Tovata Christian Life Centre
01.2021 - 01.2022
- In this role my job was to manage the youths' finances and to ensure that finances were being used efficiently and effectively for the smooth running of the youth group
Education
Bachelor of Computer Science - Cyber Security
University of Newcastle
01.2026
Bachelor of Software Engineering -
University of the South Pacific
01.2023
Foundation Business TAFE -
University of the South Pacific
01.2022
High School - Arts
Jai Narayan College
01.2021
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Team leadership
- Customer relations
- Relationship building
- Delegating work
Workingrights
Australian Working Rights
Personal Information
Date of Birth: 02/14/04
Experiencebackground
- Crew Member, McDonalds, 08/01/23, Present, Currently a back crew worker.
- Social Media Coordinator, EVERY NATIONS, 02/01/23, 07/31/23, Created, edited, and uploaded content onto social media pages.
- Delivery Boy & Sales Assistance, Divine Blooms Fiji, 01/01/21, 02/28/23, Delivered flowers and assisted in day-to-day sales activities.
- Youth Treasurer, Tovata Christian Life Centre, 01/01/21, 01/31/22, Managed the youths' finances for the smooth running of the youth group.
Languages
Fiji
Native or Bilingual
English
Native or Bilingual
Certification
WWCC- Voluntary Working With Children Check
UNoF- United Nations of Fiji Diplomacy Training Certificate
Foundation Business- Issued by the University of South Pacific- Diploma in Foundation Business
Timeline
Customer Service Supervisor
Newko Spar
09.2024 - Current
Crew Member
McDonalds
08.2023 - 05.2024
Social Media Coordinator
EVERY NATIONS
02.2023 - 07.2023
Delivery Boy & Sales Assistance
Divine Blooms Fiji
01.2021 - 02.2023
Youth Treasurer
Tovata Christian Life Centre
01.2021 - 01.2022
Bachelor of Software Engineering -
University of the South Pacific
Foundation Business TAFE -
University of the South Pacific
High School - Arts
Jai Narayan College
Bachelor of Computer Science - Cyber Security
University of Newcastle
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