EPENESA AUMUA
Narre Warren,VIC
Summary
An equipped and skilled employee with qualifications and experience in working and interacting with youth and children to support their development. Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with 3 years of experience working with youth of all ages. Strives to provide the best possible care and support for today's youth.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Residential Youth Care Worker
Mackillop Family Services
06.2024 - Current
- Provided crisis intervention support when needed, ensuring resident safety and stability during challenging situations.
- Oversaw medication administration according to prescribed schedules, ensuring proper dosages were given accurately while maintaining detailed records of such transactions.
- Maintained a safe residential space through regular house compliances, risk assessments, and adherence to safety protocols.
- Support YP in daily living tasks and facilitating transportation arrangements for appointments or outings, promoting social integration in the community.
- Established trusting relationships with young people & family.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Incident Reports and Shift Update Reports
- Provide emotional support for young people to support in self-regulating emotions
YOUTH WORKER & HOUSE SUPERVISOR
iCare Australia (Intergrated Therapeutic Care)
08.2021 - 11.2024
- Supervising & Caring for Young People
- Building trusting relationships with Clients
- Administering Medication to young people
- Liaising with Police and Child Protection
- Reporting to Client’s Care Team
- Conducting Supervision with Carers
- Overseeing the running of residential home
- Daily Reports, Incident Reports and Shift Update Reports
- Overseeing House Compliances & Team Meetings
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
CUSTOMER RELATIONS OFFICER
Amplifon Australia
01.2020 - 01.2022
- Outbound Call Centre/Cold Calling
- Weekly & Monthly KPI Targets
- Appointment Booking for Hearing Check Up
- Update and maintain data on FoxWeb & Outlook
- Develop and maintain trusting relationships with different types of clients eg
- Young adults, Complex needs Adults, Elderly, Multicultural, Aboriginal & Torres Strait Islander backgrounds.
- Effective communication, Negotiate with Clients & ability to objection handle
- Actively listened to customers'' feedback and communicated their needs to the management team, leading to targeted improvements.
- Made customers aware of current and new programs and services.
PICK & PACKING
FineFood Holdings Pty Ltd
01.2015 - 01.2020
- Record product, packaging, and order information on specified forms and records.
- Measure, weigh, and count products and materials.
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools.
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
Education
Cert IV Disability -
Integrity Education
2025
Certificate IV Youth and Family Intervention -
Integrity Education
06.2023
Cert III Financial Planning -
B&T Finance
2018
Victorian Certificate of Education -
Lyndale Secondary College
11.2015
Diploma of Community Services
Integrity Education
Dandenong 01.2024 - Current
Skills
- Effective Communicator oral/written
- Hard Working
- Ability to show compassion and empathize with others
- Intermediate computer proficiencies (MS Office Suite)
- Charismatic & Friendly Personality
- Strong time-management skills
- Ability to work well autonomously and as part of a team
- Demonstrates integrity at all times
- Emotional/Social Support
- Youth supervision
References
PROVIDED UPON REQUEST
Timeline
Residential Youth Care Worker
Mackillop Family Services
06.2024 - Current
Diploma of Community Services
Integrity Education
01.2024 - Current
YOUTH WORKER & HOUSE SUPERVISOR
iCare Australia (Intergrated Therapeutic Care)
08.2021 - 11.2024
CUSTOMER RELATIONS OFFICER
Amplifon Australia
01.2020 - 01.2022
PICK & PACKING
FineFood Holdings Pty Ltd
01.2015 - 01.2020
Cert IV Disability -
Integrity Education
Certificate IV Youth and Family Intervention -
Integrity Education
Cert III Financial Planning -
B&T Finance
Victorian Certificate of Education -
Lyndale Secondary College
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