Epenesa Tuiloma
Craigieburn,Australia
Summary
Dynamic leader with a proven track record at Bunnings Warehouse, excelling in stock management and team leadership. Successfully reduced stock loss and enhanced sales through strategic initiatives. Adept at recruitment and fostering collaborative team development, ensuring a high-performing work environment. Committed to safety and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center Representative
Westpac Group
Melbourne, Victoria
07.2024 - 03.2025
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered additional products or services to enhance customer experience.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Developed effective working relationships with team members across multiple departments.
Building Materials Coordinator
Bunnings Warehouse
Broadmeadows
01.2023 - 05.2024
- Monitored project progress and provided updates to stakeholders.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Organized team events to promote a positive work environment.
Operations Manager
Bunnings Warehouse
North Shore
01.2022 - 01.2023
- Maximising sales and profit through inventory management and merchandising
- Ensures compliance with established control procedures by examining records, reports operating practices, and documentation.
- Implement and drive safety initiatives as per business campaigns
- Increase in basket sales by 2%
- Reduction in stock loss for 2023 financial year
- Reduce internal safety and general audit points
Service Coordinator
Bunnings Warehouse
Westgate
01.2020 - 01.2022
- Leading and developing the team; recruiting, supervising, training and development
- Overseeing the key service area of trade / commercial within the business
- Managing online offers, click and collect, click and deliver, information desk, returns and refunds and register operators
- Coaching and developing forklift operators
- Coaching team members the Bunnings way, how to merchandise, how to use systems etc.
- Oversaw the successful opening of the brand-new Bunnings store; the biggest store in NZ
- Recruited the team to open a brand-new store. Conducted over 600 interviews and reviewed 1000 CV’s (while managing the effects of Covid-19 first wave)
Builders Trade Coordinator
Bunnings Warehouse
Silverdale
01.2018 - 01.2019
- Managing the team looking after trade customers and PowerPass account holders.
- Leading the team, rostering staff to cover all shifts, and overseeing the team activities day to day.
- Recruiting new staff, training, completing appraisals, and development plans, and upskilling staff.
- Ensuring monthly sign-ups for Powerpass accounts meets targets.
- Assisting the management of trade events, i.e., organized the team to run breakfast for more than 200 customers in the span of 2 hours.
- Coached forklift operators to be safe, including running forklift forums every six months.
- Responded promptly to inquiries from customers regarding their orders or shipments.
Education
Diploma - Leadership and Management
Swinburne University of Technology
01.2016
Skills
- Leadership and guidance
- Stock management
- Recruitment and onboarding
- Collaborative team development
- Problem-solving skills
- Safety regulations adherence
- Logistics coordination
Certification
- Forklift License
References
References available upon request.
Timeline
Call Center Representative
Westpac Group
07.2024 - 03.2025
Building Materials Coordinator
Bunnings Warehouse
01.2023 - 05.2024
Operations Manager
Bunnings Warehouse
01.2022 - 01.2023
Service Coordinator
Bunnings Warehouse
01.2020 - 01.2022
Builders Trade Coordinator
Bunnings Warehouse
01.2018 - 01.2019
Diploma - Leadership and Management
Swinburne University of Technology
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