Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
5
5
years of professional experience
Work History
Technician
Joyce Businei
Eldoret , Kenya
07.2021 - 03.2022
Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
Support Worker
Elshadai Home
Nairobi, Kiambu
03.2020 - 07.2021
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Kept clients engaged in social networks and communities for personal health and growth.
Promoted community integration by providing extensive physical, emotional and social support.
IT Specialist
Lityscan Technologies
Nairobi, Kenya
04.2017 - 06.2020
Configured hardware, devices and software to set up work stations for employees.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Avionics Technician
Kenya Civil Aviation Authority
Nairobi , Kenya
12.2016 - 02.2017
Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
Repaired and installed wiring, connectors, control boxes antennas and other pieces.
Performed thorough visual and physical inspections of all electrical parts.
Completed preventive and reparative maintenance on aircraft electronics and computer systems.
Senior Administrative Executive at Joyce Boutique Limited - The Lane Crawford Joyce GroupSenior Administrative Executive at Joyce Boutique Limited - The Lane Crawford Joyce Group