Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ephraim Thomas Koshi

Notting Hill,VIC

Summary

Proven Client Service Representative at Graphic Systems & Co, adept in maintaining confidentiality and delivering exceptional customer support. Excelled in enhancing client satisfaction and mastering product knowledge, showcasing strong file management and communication skills. Achieved significant improvements in client service efficiency without compromising quality.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Service Representative

Graphic Systems & Co
03.2021 - 02.2023
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed first-line customer support phone calls and emails for 145 clients.
  • In December 2022 100% customer satisfaction award was given by Graphic Systems & Co
  • Prepared and processed new business paperwork to assist clients in signing up for new services.
  • Maintained up-to-date knowledge of product and service changes.

Food and Beverage Supervisor (Volunteer )

Church At Mallapally
02.2019 - 05.2023
  • Oversaw food service program compliance with policies, laws, and regulations.
  • Upheld strict food safety and sanitation standards across food service areas.
  • Planned catering for meetings, activities, and parties.
  • Estimated ingredients and supplies for special recipes.
  • Improved team performance, mentoring struggling workers to strengthen job skills and knowledge.
  • Planned catering for meetings, activities, and parties.
  • Developed staff skills through training and mentoring.

Education

Bachelor of Biomedical Science - Science

Monash University
Melbourne, VIC
06.2026

Skills

  • Customer Support
  • System Documentation
  • File Management
  • Quality Control
  • Food and Beverage Service
  • Inventory Management

Certification

  • SITHFABO021 Provide responsible service of alcohol (RSA)
  • Certificate CPR/AED/First Aid (Adult/Child/Infant/Choking) AED/Injury & Universal Precautions
  • Certificate Diploma In Food Safety
  • Food Safety Training Safe Practices and Procedure

Timeline

Client Service Representative

Graphic Systems & Co
03.2021 - 02.2023

Food and Beverage Supervisor (Volunteer )

Church At Mallapally
02.2019 - 05.2023

Bachelor of Biomedical Science - Science

Monash University

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Ephraim Thomas Koshi