Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Interests
Timeline
Barista

EPI SIOLO

Upper Coomera,QLD

Summary

Self-motivated administrator with strong leadership and organizational skills. Confident that diverse experiences can bring value to your business. Excited about the opportunity to positively contribute to your team. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

15
15
years of professional experience

Work History

Manager, Administration & Payroll Officer

Epic Pacific Polynesian Cuisine
10.2020 - 12.2024
  • Processed payroll transactions promptly.
  • Managed team schedules for seamless shift coverage.
  • Maintained and updated payroll data for submission to bookkeeper and ATO office.
  • Tracked all business financial transactions and maintained accurate records.
  • Maintained organized accounting filing system.
  • Addressed payroll discrepancies by adhering to established policies and procedures.
  • Recruited, managed, and trained a team of four staff members.
  • Develop weekly timetables to optimize service operations.
  • Facilitated smooth payment operations by handling Eftpos and cash transactions on the til machine.
  • Managed order fulfillment for Uber and DoorDash services.
  • Conducted consultations for catering arrangements.
  • Managed social media channels effectively.
  • Handled payroll data collection and entry for bookkeeper and ATO using Xero program.
  • Monitor and record all financial transactions.
  • Led group of four in meal preparation and kitchen management.

Motor Claims Consultant

IAG Brisbane
02.2023 - 09.2023
  • Quick adaptation of skills led to increased work output.
  • Quickly acquired proficiency, streamlining processes.
  • Ensured high efficiency in the completion of daily tasks.
  • Maintained a positive and supportive demeanor at all times.
  • Consistently demonstrated a helpful attitude.
  • Applied analytical skills to address challenges and determine solutions.
  • Implemented strategic initiatives to drive solution identification.
  • Followed structured service protocols to enhance customer satisfaction.
  • Built and maintained good working relationships.
  • Provided friendly service and handled challenges well.
  • Fulfilled dual-job responsibilities during a seven-month employment period.

Administration Officer

Carlton & United Breweries
05.2020 - 08.2020
  • Processed invoices in SAP, ensuring goods receipt and performing stock audits.
  • Collaborated with procurement to monitor deliveries and validate order details.
  • Communicated with suppliers to address and resolve errors in orders.
  • Marked packages and ensured correct placement.
  • Verified and processed invoices for delivered goods.
  • Maintained precise documentation for inventory management.
  • 6-month Contract.

Data Entry Motor Claims Assistant

Milton Graham
12.2019 - 04.2020
  • Enhanced financial processes by ensuring consistent invoice management.
  • Entered and updated timely customer data by eliminating superfluous files.
  • Prepared data for seamless entry by sorting and verifying information.
  • Checked information for accuracy and made necessary corrections.
  • Coordinated the filing and handling of clients' insurance claims.
  • Assess claims to calculate proper payment amounts.
  • Created reports outlining coverage figures and amounts owed by customers.
  • Input client data into database for documentation.
  • Processed reimbursements for erroneously charged payments.
  • Guided customers through denied claim appeal processes.
  • Completed a 5-month contract period.

Learning and Development Co-ordinator, Facilities Management Advisor Officer, Info Express Senior Officer, Office of the Chief Tax Counsel

Inland Revenue – New Zealand
10.2014 - 06.2019
  • Oversaw and sustained training courses via Inland Revenue's learning system.
  • Coordinated scheduling for workshops and arranged catering seamlessly.
  • Utilize Excel to conduct monthly financial forecasts and manage budgets.
  • Negotiated costs with attention to detail.
  • Delivered administrative assistance utilizing industry standards.
  • Enhanced customer satisfaction by reducing costs and streamlining processes.

Personal Assistant / Team Secretary

Inland Revenue – New Zealand
06.2012 - 07.2014
  • Facilitated the creation and distribution of monthly management meeting summaries.
  • Developed spreadsheets in collaboration with executives and administrative team for trade show organization.
  • Oversaw organization of executive initiative records in digital and physical formats.
  • Developed MS Word templates for public rulings and information requests.
  • Handled incoming inquiries and assigned them to suitable teams.
  • Effectively managed records of clients.

Team Administrator

Inland Revenue – New Zealand
05.2010 - 07.2011
  • Kept database current and ensured continuous enhancement of the Staff Recognition Award Scheme.
  • Managed tasks effectively by updating organizational charts and coordinating meetings.
  • Managed reconciliation of credit card statements and expense claim preparation.
  • Handled clerical duties like filing, answering calls, responding to emails, and creating documents.
  • Leveraged SAP system to create open position numbers for incoming employees.

Education

Diploma -

American Samoa Community College
American Samoa
01.1999

Diploma -

Samoana High School
American Samoa
01.1995

Skills

  • Communication
  • Teamwork
  • Critical thinking
  • Time management
  • Leadership
  • Adaptability

Accomplishments

  • MS Office – Word, Excel, PowerPoint, Visio, Outlook.
  • IR Learning - Website Updating & Maintenance.
  • Building Learn IR Functionality.
  • In-house Software Packages, Agile and Scrum Systems.
  • Skype for Business and Video Conferencing.
  • Business Writing, Time Management Course.
  • Supervised team of four staff members.
  • Built an effective communication channel with vendors, partners, and participants to ensure smooth running of functions and rendered active support to account manager to maintain seamless working.
  • Received staff recognition award for arranging a professional development session for OCTC staff on short notice.
  • Entrusted with and effectively utilised a $30K budget for annual two-day conference for senior technical staff by 50% formats major project.
  • Played a key role in execution of a client scheduling programme, which decreased scheduling time
  • Significantly improved office correspondence efficiency by producing and implementing letter.
  • Received a recognition award for outstanding work in collaboration with VIP guests to validate a major project.
  • Toastmaster skills.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Cooking

Reading

Music

Church

Quality family time

Travel

Timeline

Motor Claims Consultant

IAG Brisbane
02.2023 - 09.2023

Manager, Administration & Payroll Officer

Epic Pacific Polynesian Cuisine
10.2020 - 12.2024

Administration Officer

Carlton & United Breweries
05.2020 - 08.2020

Data Entry Motor Claims Assistant

Milton Graham
12.2019 - 04.2020

Learning and Development Co-ordinator, Facilities Management Advisor Officer, Info Express Senior Officer, Office of the Chief Tax Counsel

Inland Revenue – New Zealand
10.2014 - 06.2019

Personal Assistant / Team Secretary

Inland Revenue – New Zealand
06.2012 - 07.2014

Team Administrator

Inland Revenue – New Zealand
05.2010 - 07.2011

Diploma -

American Samoa Community College

Diploma -

Samoana High School

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