Summary
Overview
Work History
Education
Skills
References
Timeline
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Erica Edwards

Summary

I am 20 years old and have been working in the hospitality industry since I was 13 gaining skills in food preparation, sales targets, cleaning, and customer service. I am, a friendly and engaging team player and able to lead and inspire staff to perform their best. I am naturally detail oriented and am experienced in organising stock and orders, am a talented multi-tasker who excels at staff training with a track record of inspiring great customer service and customer satisfaction. I regularly exceed sales goals and am a master in the art of upselling.

i am looking for a change of scenery and hope to use my hospitality kitchen based skills in a bar setting.

Overview

7
7
years of professional experience

Work History

Cook/kitchen Manager

Woodside Providore
10.2022 - Current
  • Advanced cooking and food preparation including meat, fresh produce, deep frying, grilling, slow cooking, complicated sauces, and marinades
  • Specialised in breakfast and lunch meals
  • General kitchen cleaning and support
  • Managing other staff members throughout shift, mediating tasks to get food out in a reasonable time
  • Ability to train newer staff members and work with High-school work experience dealing with orders and returns

All-rounder/Store Manager

The Potato Project
04.2022 - 09.2022
  • Responsible for day-to-day store operations including opening and closing
  • Food service – pre-preparation of food, kitchen management
  • Customer service – serving an extensive menu range
  • Cash management – finalise daily taking and report, proficient with EFTPOS and cash handling
  • Training new staff members
  • Experienced in managing stock levels and rotating/re-organising stock since opening day
  • Developed a deeper knowledge of healthy foods and dietary restrictions
  • Fully trained to operate a high-end cold press juicer
  • Currently work 30-40 hour weeks and regularly cover shifts

All-rounder Food Service

Barry's Burgers
12.2021 - 06.2022
  • Primarily front of house serving customers
  • Opening and closing store including setting/packing up outside furniture
  • Re-stocking and organising the drinks fridge
  • Proficient with cash handling and EFTPOS systems
  • We also deal with 5 different types of online ordering systems where we meet approximately 50 different delivery drivers every night
  • With skills from my prior training, I would often step into the kitchen to help when needed to grill or pack chips and burgers
  • Concluded this role with the Potato Project offering full time hours

Customer Service

Salsas Fresh Mex
11.2018 - 12.2020
  • Prepare and create Mexican meals including salads, nachos, hot chips and wrapping burritos
  • Regularly exceeded the 34% upsell target each week
  • Approximately 200 sales per shift before Covid-19
  • Fully trained in customer service, POS, store opens and closes (cleaning)
  • Cash handling experience including bank runs (swapping notes for smaller change)

Kitchen Hand

Burp Burritos
12.2016 - 09.2018
  • Cooking and food preparation including meat, slow cooking, sauces, deep frying, and fresh produce
  • Experience working late nights in the city centre surrounded by alcohol culture
  • 200 – 300 meals a night – worked well under pressure
  • Cash handling a POS experience
  • Business closed down

Education

Responsible Service of Alcohol - Hospitality

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA
11.2023

Charles Campbell College
Paradise, SA
01.2019

Skills

  • Strong customer service skills
  • EFTPOS and multiple retail ordering systems
  • Kitchen hand food service preparation capabilities
  • Uber eats ordering and despatch
  • Stock control and ordering
  • Cash handling
  • Microsoft computer skills – word, power point, excel etc
  • Menu Memorization
  • Dining Room Management
  • Knowledge of Craft and Microbrews
  • New Hire Training
  • Organizational Ability

References

  • Kira Pursche, Café 1954, former owner of Burp Burritos, 0433355761
  • Rami Paudyal, Manager of Barry’s Burgers, 0452663984

Timeline

Cook/kitchen Manager

Woodside Providore
10.2022 - Current

All-rounder/Store Manager

The Potato Project
04.2022 - 09.2022

All-rounder Food Service

Barry's Burgers
12.2021 - 06.2022

Customer Service

Salsas Fresh Mex
11.2018 - 12.2020

Kitchen Hand

Burp Burritos
12.2016 - 09.2018

Responsible Service of Alcohol - Hospitality

TAFE SA - International Centre For Hospitality, Tourism, And Food Studies

Charles Campbell College

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Erica Edwards