Era Lita
Bali Indonesia
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Luga's Laundry. Skilled in laundry equipment operation and fostering positive guest relations, I excel in maintaining cleanliness and safety. My ability to multitask and collaborate effectively has consistently improved operational outcomes, showcasing a commitment to excellence and attention to detail. Professional with experience in laundry services and customer care. Skilled in operating and maintaining laundry equipment, managing inventory, and ensuring high standards of cleanliness. Strong focus on teamwork and adaptable to changing needs, ensuring reliable and efficient service. Known for excellent communication, problem-solving abilities, and positive attitude.
Overview
19
19
years of professional experience
Work History
Laundromat Attendant
Luga's Laundry
05.2022 - 06.2024
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
- Educated customers on best practices for washing various types of garments, ensuring optimal results from their laundry experience.
- Maintained the appearance of the laundromat by conducting regular inspections and scheduling repairs when necessary.
- Provided exceptional customer service while managing multiple responsibilities such as sorting laundry drop-off orders or attending to incoming inquiries about services offered.
- Monitored security cameras regularly, promoting a safe environment for both customers and employees at all times.
- Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
- Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
- Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
- Managed inventory levels of laundry supplies, keeping sufficient stock on hand to meet customer demand.
- Adapted to changing customer needs during busy periods, prioritizing tasks effectively to ensure all customers received prompt assistance.
- Assisted in training new employees on laundromat procedures, ensuring consistent high-quality service across staff members.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Delivered superior customer service by responding to inquiries and complaints.
- Cleaned machine filters and lubricated equipment.
Kitchen Staff Member
Boatrock Cafe
02.2020 - 01.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
Security Officer
Hotel Mecure Legian
11.2018 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Housekeeper
Canggu Villa
10.2016 - 09.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
Security Officer
Hotel Jimbaran
08.2013 - 09.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Officer
Hotel Le Meridien
05.2012 - 06.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Kitchen Hand
Sambos Bar
03.2011 - 04.2012
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Restaurant Waiter
Makjo
02.2010 - 02.2011
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Communicated with kitchen staff to enable accurate food preparation.
Cashier
Voze Salon Jakarta
07.2007 - 01.2010
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Designer's Assistant
Vicky Notonegoro
01.2005 - 05.2007
- Analyzed user behavior and feedback to optimize design and user experience.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Created marketing materials, including brochures, flyers and product catalogs to brand standards.
- Identified design requirements for each project.
- Analyzed feedback from customers and staff to refine design concepts.
- Coordinated with other departments to comply with industry regulations.
- Assisted in development of new materials for design projects.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Diploma - Fashion Design
Susan Budihardjo
Jakarta Indonesia07.1996
Skills
- Security and surveillance
- Cleanliness and hygiene
- Laundry equipment operation
- Scheduling appointments
- Cash handling proficiency
- Sorting and folding techniques
- Laundry folding and storage
- Laundry room operations
- Safety Procedures
- Ironing and steaming
- Guest Relations
- Teamwork and Collaboration
- Folding laundry
- Customer Service
- Attention to Detail
- Multitasking
- Team Collaboration
- Cash Handling
- Customer Engagement
- Operating equipment
- Conflict Resolution
- Record-keeping
Languages
Indonesian
Native or Bilingual
Timeline
Laundromat Attendant
Luga's Laundry
05.2022 - 06.2024
Kitchen Staff Member
Boatrock Cafe
02.2020 - 01.2022
Security Officer
Hotel Mecure Legian
11.2018 - 01.2020
Housekeeper
Canggu Villa
10.2016 - 09.2018
Security Officer
Hotel Jimbaran
08.2013 - 09.2016
Security Officer
Hotel Le Meridien
05.2012 - 06.2013
Kitchen Hand
Sambos Bar
03.2011 - 04.2012
Restaurant Waiter
Makjo
02.2010 - 02.2011
Cashier
Voze Salon Jakarta
07.2007 - 01.2010
Designer's Assistant
Vicky Notonegoro
01.2005 - 05.2007
Diploma - Fashion Design
Susan Budihardjo
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