Era Katrina Lozano
Mackay,QLD
Summary
Dynamic and results-driven Restaurant Supervisor at The Coffee Club, skilled in customer engagement and team leadership. Successfully enhanced service quality and operational efficiency, fostering a welcoming atmosphere. Proficient in inventory management and financial reporting, consistently ensuring high standards of food safety and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Restaurant Supervisor
The Coffee Club
11.2011 - 12.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
Housekeeper
Civeo Coppabella Village
02.2010 - 11.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Wait Staff Member
Banna Thai Restaurant
06.2009 - 01.2010
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Cleaned and organized kitchen, dining and service areas.
- Answered customers' questions, recommended items, and recorded order information.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
FOH Team Member
McDonald's Restaurant
08.2008 - 08.2009
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Operated espresso machines proficiently to produce consistently high-quality coffee drinks according to company recipes and standards.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
Education
Certificate III - Hospitality
Orange Vocational Education
Mackay, QLD12-2016
No Degree - Year 11
Mackay State School
Mackay, QLD11-2009
High School Diploma -
Saint Francis Assisi College
Philippines03-2008
Skills
- Customer engagement
- Effective team coordination
- Hospitality operations experience
- Team leadership
- Food safety practices management
- Knowledge of restaurant policies
- Team leadership
- Food service management
- Inventory management
- Transaction management
Timeline
Restaurant Supervisor
The Coffee Club
11.2011 - 12.2023
Housekeeper
Civeo Coppabella Village
02.2010 - 11.2011
Wait Staff Member
Banna Thai Restaurant
06.2009 - 01.2010
FOH Team Member
McDonald's Restaurant
08.2008 - 08.2009
Certificate III - Hospitality
Orange Vocational Education
No Degree - Year 11
Mackay State School
High School Diploma -
Saint Francis Assisi College