Bonny Stroebel

Key outcomes:

• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Provided ongoing support to direct reports, addressing employee concerns or questions promptly so they could remain focused on their tasks.
• Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
• Implemented comprehensive reporting system to track team performance and identify areas for improvement.
• Provided real-time coaching on shift with new employee's in High-Intensity Personal Care settings.
• Ensured the update requirements for Service User Support Delivery Plans, and relevant Allied Health Support Plans.

Responsibilities included, but were not limited to:

• Active Support Work with Service User's on a regular basis.
• Attending Stake Holder meetings when required.
• Strong focus on High-Intensity Personal Care employee training, coaching and development goals in 2:1 supports.
• Facilitated coaching and development with 'observation shifts' / 'buddy shift' supports with new employee's (Hi-Intensity 2:1) shifts.
• Strong focus on risk assessment and manual handling safety for team and Service User.
• Conducting 3 and 6 month staff Work Reviews / Appraisals.
• Employee recruitment and interview process.
• Worked on improving professional boundaries with the 'client facing' team.
• Working closely with Service User's accessing High-Intensity Personal Care services to achieve quality care and consistent outcomes.
• Working closely with High-Intensity and Personal Care support team to ensure best practice and safety standards are being maintained.
• Tracking employee training and compliance requirements.
• Evaluating support team skills and supporting further development and coaching.
• Updating registers and responding to employee and client feedback.
• Incident report and feedback management.
• Managing Food and Nutrition projects in alignment with policy updates.
• Managing Medication projects in alignment with policy updates.
• Created and updated team shift 'Client Information Documents' to Carelink App.
• Worked together with Service User's to create detailed staff 'Shift Routines Guide' documentation for support team to access.
• Managed booking support team in to group training sessions for Manual Handling, Peristeen Bowel Care and Catheter Care training requirements and skills refreshers.
• Providing ongoing support and check-ins with employee's and new team members as they progress in their role.
• Ensuring that company values are upheld and reflected by the team delivering supports to Service User's.
• Processing Service User shift cancellations when necessary.
• On-call after hours mobile phone responsibilities shared.

• Developed strong interpersonal relationships with Service User's by building trust and respect through consistent empathy and understanding.
• Supported Service User's in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance with person dignity focus.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Assisted Service User's in reaching personal goals through targeted skill-building activities and reliable support.
• Promoted a safe and inclusive environment for all Service User's by upholding policies and procedures consistently with strong professional boundaries.
• Shift duties include, but are not limited to:
• Community access / transport support
• Social and recreational activities support
• Personal Care (showering, bathing, toileting, dressing)
• Catheter Care / Microdox bladder flush
• Peristeen Bowel Care (including AS)
• Manual Handling / transfers - (Full Hoist, Standing Hoist, Sara Steady, Slide sheets)
• Medication administration / physical assistance
• Meal preparation / serving (feeding)
• Light domestic cleaning duties
• Emotional support
• Advocating for Service User's needs
• Risk assessment, risk mitigation and incident reporting
• Effective verbal and written handover and communications
• Providing safe, predictable environment for Service User
• Support in 2:1 High Intensity Personal Care supports

For a work reference check please feel free to contact:

Tammy Odlum - (People and Service Delivery Manager)

Vanessa Hondros - (CEO)

P: (08) 9371 9115 M: 0402 993 764

4/211 Rosebery Street, Bedford WA 6052

lnpadmin@simplyhelping.com.au

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Worked at Claro Disability Services. My role was a Disability Support Worker - Personal Care, Community Access and In-Home Care Service Users. Completed a few shift in Accommodation settings.

• Responsibilities include, but are not limited to:
• Community access support
• Social and recreational activities support
• Personal Care (showering, bathing, toileting, dressing)
• Catheter Care
• Manual Handling / transfers
• Mechanical Hoist transfers
• Medication administration / assistance
• Meal preparation
• Light domestic cleaning
• Emotional support
• Advocating for Service User's needs
• Risk assessment, risk mitigation and incident reporting
• Effective verbal and written handover and communications
• Providing safe, predictable environment for Service User by being consistent and reliable.
• Staff support in 2:1 settings

For a work reference check please feel free to contact:

Lisa Walmsley - (Customer Supports Manager)

P (08) 9380 0239 M 0438 911 558

PO BOX 8047 Perth BC, Perth 6000

www.claro.com.au

Employed as an Ad hoc Support Worker for Henderson Health Care Agency on an 'as needed' basis.

• Offering shifts in various sectors of:
• Youth work Services
• Aged Care Services
• Disability Services

Predominantly undertaken shifts to support 2:1 staff requirements to support 'high-risk' young individuals with challenging, 'at risk' and complex behaviour's.

• Responsibilities include, but are not limited to:
• Community access support
• Social and recreational activities support
• Personal Care (if required)
• Medication administration/assistance
• Meal preparation
• Domestic cleaning
• Emotional support
• Advocating for Service User's / Participant's needs
• Risk assessment, risk mitigation and incident reporting
• Effective verbal and written handover and communications
• Providing safe and predictable environment for consumer.
• Staff support in 2:1 settings

For a work reference check please feel free to contact:

Nikki Legesse - (Recruitment and Marketing Consultant)

(08) 6154 6919

First Floor, 921 Albany Highway, East Vic Park

www.hendersonhealthcare.com.au

• Responsibilities include, but are not limited to:
• Performing day-to-day duties accurately and efficiently in accordance with all applicable standards, policies, procedures and regulatory guidelines to promote safe working environment.
• Executing and delivering thorough reporting and handover requirements on every shift.
• Working to improve and enhance client's daily life through building meaningful rapport with effective and compassionate person-centred and strength-based care.
• Supporting client/s with their personal care routines, social, educational and emotional well being.
• Providing stable yet flexible and predictable routine.
• Preparing nutritious meals.
• Planning and implementing regular recreational and leisure activities that engage clients interests.
• Advocating for clients wants and needs and including them in decision making process.
• Providing consistent therapeutic (trauma informed) support, intervention and strategies to navigate challenging behaviours and ensuring needs are being met.

From Jan 2020 - August 2020 - I worked in a Transitional High Needs placement home (THN - Model) of OOHC - Out-of-Home-Care.

High/complex needs disability placement:

Supporting and caring for a young person with significantly complex disability needs. We were a 'live-in' 24hr double staffed team on a rotating roster. This young person was 14 years of age when he transitioned into our care. He was born with Cornelia De Lange syndrome, on the Autism spectrum, inclusive of ADHD, mental health dysregulation and trauma history and was mostly non-verbal. Supporting this young person required Carers to wear protective gear, chest guard and protective full arm bite gloves. Carers assisted with everyday routines such as personal care (showering, toileting, dressing), social and recreational activities, community access, medical appointments, school run, meal preparation, domestic duties and emotional support.

This was the most challenging position I have ever undertaken but also the most rewarding and I built a meaningful rapport with this young person.

Out-of-Home-Care - SFC (Specialised Foster Care)

Caring for young person on a one-to-one basis. These types of placement models are for individuals who do not fare well in the FGH dynamics and who require specialised and higher levels of emotional support. Trauma based therapeutic care model.

For a work reference check please feel free to contact:

Sam Lewis (Case Manager) - Line Manager

M (+61) 448 361 498

P: (08) 95347788

sam.lewis@accordwest.com.au

www.accordwest.com.au