Era Suryana Sitanggang
Ellenbrook
Summary
Dynamic Pharmacy Assistant with proven success at Chemist Warehouse, enhancing customer satisfaction through effective assistance and product knowledge. Skilled in processing payments and managing inventory, while fostering teamwork and collaboration. Recognized for increasing sales and maintaining organized displays, demonstrating strong attention to detail and adaptability in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Pharmacy Assistant
Chemist Warehouse
Ellenbrook
10.2024 - Current
- Processed payments from customers using cash registers and debit and credit card terminals.
- Increased sales and customer satisfaction by helping store customers with general store questions and in locating products.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained checkout counter and related areas in clean, neat and organized fashion.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Restocked shelves and prepared expired stocks for return.
- Greeted customers to determine wants or needs.
- Performed filing, copying, faxing and other clerical tasks.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Opened incoming supplies and stocked in correct locations.
Pharmacy Assistant
Chemist Warehouse
Ellenbrook
09.2023 - 04.2024
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained counter and related areas in clean, neat and organized fashion.
- Restocked shelves and prepared expired stocks for return.
- Greeted customers to determine wants or needs.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Opened incoming supplies and stocked in correct locations.
- Greeted customers upon arrival at the pharmacy counter.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Shop Assistant
Toko Bangun Metalima Truss
01.2019 - 06.2022
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Completed daily tasks accurately and on-time to support shop needs
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store
Ticketing Assistant
PT. Era Anugerah Wisata
08.2008 - 12.2018
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
Ticketing Agent
PT. Nova Taruna Wisata
06.2005 - 06.2008
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed and issued tickets to guests.
- Directed passengers to correct airport terminal locations.
Administration Assistant
CV. Central Jaya
11.2002 - 02.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
Receptionist
PT. United Seraya Pekanbaru
08.2000 - 07.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Dental Assistant
Drg Mesra Noves
Pekanbaru
02.2000 - 05.2000
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Gathered and documented patient medical and dental histories and vital signs.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Associate Degree Diploma - Accounting
Mahaputera Riau Accounting Academy
Pekanbaru, Indonesia12.2003
High School Diploma -
Dental Nursing School
SPRG Jambi06.1999
Some College (No Degree) - Certificate III in Dental Assisting
Certificate III in Dental Assisting
QueenslandSkills
- Customer Assistance
- Adaptable and Flexible
- Team Cooperation
- Credit and Cash Transactions
- Invoice Preparation and Processing
- Microsoft Excel
- Microsoft Word
- Processing orders
- Cash register operation
- Sales support
- Team collaboration
- Visual merchandising
- Supply restocking
- Clerical support
- Processing payments
- Stocking shelves
- Product restocking
- Operating register
- Answering customer questions
- Data entry
- Time management
- Attention to detail
- Sweeping and mopping
- Kitchen cleaning
Timeline
Pharmacy Assistant
Chemist Warehouse
10.2024 - Current
Pharmacy Assistant
Chemist Warehouse
09.2023 - 04.2024
Shop Assistant
Toko Bangun Metalima Truss
01.2019 - 06.2022
Ticketing Assistant
PT. Era Anugerah Wisata
08.2008 - 12.2018
Ticketing Agent
PT. Nova Taruna Wisata
06.2005 - 06.2008
Administration Assistant
CV. Central Jaya
11.2002 - 02.2005
Receptionist
PT. United Seraya Pekanbaru
08.2000 - 07.2002
Dental Assistant
Drg Mesra Noves
02.2000 - 05.2000
Associate Degree Diploma - Accounting
Mahaputera Riau Accounting Academy
High School Diploma -
Dental Nursing School
Some College (No Degree) - Certificate III in Dental Assisting
Certificate III in Dental Assisting
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