Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Erawati Simatupang

Golden Bay,WA

Summary

Experienced and dedicated customer service professional with over eight years of experience. Skilled in ensuring customer satisfaction through strong problem-solving and leadership abilities. Highly organized, detail-oriented, and adaptable, able to work well under pressure, meet deadlines, and maintain high standards. Committed to teamwork and eager to learn new skills in a dynamic environment. Administrative professional with a proven history in managing office operations and enhancing team productivity. Effective in coordinating schedules, overseeing communication channels, and improving office workflows. Strong interpersonal skills and adaptability to changing demands ensure consistent results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Utility Attendant

VenuesLive Management Services (WA)
02.2024 - Current
  • Provide timely and efficient service during events, ensuring high-quality hospitality standards
  • Follow all health, safety, and hygiene regulations, including proper food handling and alcohol service procedures
  • Provide excellent customer service by responding to guest inquiries and addressing any concerns
  • Operate the POS system accurately, processing payments for food, beverages, and merchandise
  • Work collaboratively with team members to ensure smooth and efficient event operations
  • Restock supplies, such as food, drinks, utensils, and cleaning materials, throughout the event
  • Assist with any additional tasks or responsibilities as directed by management to ensure event success
  • Ability to follow instructions and work independently when needed
  • Participate in safe work practices by identify hazards, assess and control safety risks
  • Adapted to fast-paced work environments, managing multiple tasks efficiently during busy event schedules
  • Good customer service skills and ability to assist guests or team members with positive attitude and strong work ethic
  • Excellent teamwork, communication skills, strong attention to detail and organization
  • Knowledge of cleaning procedures as well understanding of food safety and handling regulations
  • Experience with waste disposal and recycling procedures

Allied Health Assistance

MY VISTA Mirrabooka
05.2024 - 06.2024
  • Assisted residents with mobility exercises and daily living activities according to personalized care plans
  • Monitor residents' progress and report any changes or concerns to the supervising healthcare professional
  • Maintain accurate records of residents' activities, progress, and any incidents to ensure proper documentation
  • Support occupational therapists and physiotherapists in implementing treatment programs for residents
  • Apply basic principles and practices of infection prevention and control as well participate in workplace health and safety
  • Provide emotional and social support to residents, promoting their well-being and engagement
  • Help with the setup and organization of therapy sessions and recreational activities
  • Follow all policies, procedures, and regulatory standards to ensure high-quality service and compliance
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Recognize impact of health conditions, healthy body systems and provide first aid
  • Facilitate clear and compassionate communication between residents, families, and the healthcare team to improve care coordination and satisfaction
  • Maintain professionalism and empathy when interacting with elderly residents, ensuring they feel valued and respected
  • Consistently follow safety protocols, infection control measures, and workplace policies to ensure a secure environment for residents and staff
  • Monitor and report any health or behavioural changes in residents to the healthcare team for immediate attention
  • Create a positive and supportive environment for residents, encouraging participation in activities that enhance their mental and physical well-being
  • Support residents with rehabilitation exercises, daily activities, and mobility assistance as directed by healthcare professionals
  • Work collaboratively with nurses, therapists, and caregivers to provide the best possible care for residents

Administration officer & senior customer care

BALI TRANSLATOR & INDONESIA VISAS
06.2015 - 10.2021
  • Accurately input and update information in databases, ensuring records are organized, accurate, and up-to-date
  • Manage phone calls, emails, and other forms of correspondence, providing timely, professional, and clear responses to inquiries
  • Utilize Customer Relationship Management (CRM) systems to track customer interactions, manage issues, and ensure a personalized service experience
  • Collaborate with other departments to address customer needs, resolve issues quickly, and enhance the overall customer experience
  • Provide support and guidance to junior customer service staff, ensuring consistency in service quality and procedures
  • Ensure that customer inquiries, complaints, and feedback are handled effectively and within company policies and procedures
  • Strong ability to manage multiple tasks and prioritize effectively, ensuring deadlines are met and workflows remain efficient
  • Excellent verbal and written communication skills, ensuring clear, professional, and timely interactions with customers, colleagues, and management
  • Strong problem-solving skills, able to identify issues, analyze solutions, and make informed decisions to resolve customer concerns efficiently
  • Ability to work effectively as part of a team, collaborating with colleagues across departments to ensure smooth operations and customer satisfaction

Education

Cert III Allied Health Assistance -

MY VISTA
06.2024

Cert III in Additional English Language - Access

North Metropolitan TAFE
Perth, WA
01-2023

Skills

  • Proactive Mindset
    Self-starter with a focus on continuous improvement
    Eagerness to learn and acquire new skills quickly
  • Strong Organisational Abilities
    Efficient in managing tasks and prioritizing responsibilities
    Experience in maintaining systematic workflows and project management
  • Multitasking Skills
    Ability to handle multiple projects simultaneously without compromising quality
    Quick to adapt and switch between tasks while meeting deadlines
  • Time Management
    Skilled in setting clear priorities to manage deadlines effectively
    Focused on maximizing productivity through proper time allocation
  • Attention to Detail
    Accuracy in data entry, documentation, and reporting
    Strong focus on reviewing work to ensure high-quality outcomes
  • Problem-Solving
    Solutions-oriented mindset with a keen ability to troubleshoot issues
    Analytical thinking to identify challenges and create efficient solutions
  • Proficiency in Microsoft Software
    Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
    Comfortable using Microsoft Teams, SharePoint, and other collaboration tools
  • Self-Learning Ability
    Proficient in quickly mastering new software and tools
    Resourceful in using online resources and tutorials to enhance knowledge
  • Adaptability
    Flexible in adjusting to new environments, tasks, or changes in priorities
    Open to taking on a diverse range of responsibilities and roles

Certification

  • WA Class C-Driving license
  • WA Police Clearance
  • Cert III in Additional English Language (Access) 22486VIC
  • Cert III Allied Health Assistance
  • NDIS Worker Certificate
  • First AID Certificate and Manual Handling Certificate
  • Work With Children Check
  • COVID 19 Full Vaccine Certificate & Influenza Vaccination Certification
  • COVID 19 Safety at Work Certificate
  • Hygienic Practices for Food Safety
  • WA White Card & Working at heights and confined space

Languages

Indonesian
Native or Bilingual
English
Full Professional

Timeline

Allied Health Assistance

MY VISTA Mirrabooka
05.2024 - 06.2024

Utility Attendant

VenuesLive Management Services (WA)
02.2024 - Current

Administration officer & senior customer care

BALI TRANSLATOR & INDONESIA VISAS
06.2015 - 10.2021

Cert III Allied Health Assistance -

MY VISTA

Cert III in Additional English Language - Access

North Metropolitan TAFE

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Erawati Simatupang