Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Hobbies and Interests
Generic

Erdem Gunsay

Roxburgh Park,VIC

Summary

Qualified with a solid background as Ramp Agent. Known for maintaining high safety standards and efficiently handling ground support equipment. Demonstrated strong teamwork and problem-solving skills in fast-paced environments. Experienced with aircraft ground handling and support equipment operation. Utilises effective communication and coordination to ensure timely and safe aircraft turnaround. Knowledge of safety protocols and procedures essential for ramp operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Ramp Agent

Swissport
06.2023 - Current
  • Operated ground service equipment (tugs, belt loaders, dollies) on both domestic and international terminals, including Qantas (QF) operations.
  • Completed partial FMC training twice; deferred sign-off due to need for further aircraft-specific lock/door familiarity.
  • Coordinated with team members and flight crews to ensure efficient turnaround times.
  • Ensured compliance with safety regulations and company procedures.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Reported equipment malfunctions to the engineer for immediate repair attention
  • Consistently maintained professional appearance

Team Member / Team Leader Assistance

Coles Supermarkets
08.2021 - 06.2023
  • Performed cashier duties and maintained a high level of customer service.
  • Handled customer complaints and phone calls efficiently.
  • Worked in the Online and Produce Department, fulfilling online orders and ensuring timely delivery to customers.
  • Mentored junior staff members.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Gathered, organised and input information into digital database.

Team Member

Morgan’s IGA Supermarkets
08.2019 - 06.2021
  • Operated the cash register, ensuring accurate transactions and providing excellent customer service.
  • Addressed and resolved customer complaints, enhancing customer satisfaction.
  • Managed incoming phone calls, assisting customers with inquiries and directing them to the appropriate departments.

Education

High School Diploma -

Ilim College of Australia
Melbourne, VIC
10.2021

Skills

  • Communication Skills

  • Team Work

  • Multi-Tasking

  • Efficiency

  • Time Management

  • Customer service

  • Problem-solving

  • Flexible schedule

  • Equipment inspection

Certification

  • ADA Level 2 (Airside Driver Authority)
  • ADA Level 3 (Airside Driver Authority)
  • ASIC (Aviation Security Identification Card) – Current
  • Victorian Driver’s License
  • ELP (English Learning Proficiency)
  • AROC (Agronomical Radio Operating Certificate)

Languages

English
Native or Bilingual
Turkish
Limited Working

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Strategy Games
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gym Workouts
  • Camping
  • Volunteering
  • Adventure Travel
  • Martial Arts
  • High-Intensity Interval Training
  • Swimming

Timeline

Ramp Agent

Swissport
06.2023 - Current

Team Member / Team Leader Assistance

Coles Supermarkets
08.2021 - 06.2023

Team Member

Morgan’s IGA Supermarkets
08.2019 - 06.2021

High School Diploma -

Ilim College of Australia

Hobbies and Interests

In my leisure time, whether after work or on days off, I prioritise maintaining an active lifestyle. I enjoy engaging in various forms of exercise, including weightlifting and cardio at the gym. My passion for Mixed Martial Arts stems from the exhilarating experience of hand-to-hand combat. Additionally, I relish playing video games, conversing with friends, and exploring public spaces.

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Erdem Gunsay