Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erdenezaya Altangerel

Wollongong,NSW

Summary

Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Manager

Deegii Fashion LLD
06.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Internship Student

MongolTax TMZ
01.2022 - 02.2022
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Interacted with customers by phone, email, or in-person to provide information.

Tour Guide

MonTour
06.2019 - 08.2019
  • Guided groups of up to 15 people on scheduled tours.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Built personal relationships with guests to promote positive experiences.

Education

Bachelor's Degree - Early Childhood Education

University of Wollongong
Wollongong, NSW
10.2023 - Current

BBA - Accounting

University of Finance And Economics
Mongolia
09.2018 - 06.2023

Skills

  • Time Management
  • Customer Relations
  • Graphic Design
  • Microsoft Office Expertise
  • Product and Service Knowledge
  • Inventory Control Processes

Languages

Mongolian
Native or Bilingual
English
Full Professional

Timeline

Bachelor's Degree - Early Childhood Education

University of Wollongong
10.2023 - Current

Internship Student

MongolTax TMZ
01.2022 - 02.2022

Assistant Manager

Deegii Fashion LLD
06.2021 - Current

Tour Guide

MonTour
06.2019 - 08.2019

BBA - Accounting

University of Finance And Economics
09.2018 - 06.2023

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Erdenezaya Altangerel